Network Operations Center

TechDigital Group; Minnesota; On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking an experienced Network Operations Center professional to lead network monitoring efforts for Care Delivery Organizations. This role involves utilizing advanced network monitoring tools to ensure optimal network performance, including troubleshooting and alert management. With a focus on providing exceptional service based on user experience insights, the ideal candidate will have a strong background in technology operations and be adept at configuring network hardware. Join a dynamic team that values collaboration and innovation, and be part of a mission to enhance care delivery through reliable network solutions.

Qualifications

• 7+ years experience in Network Monitoring tools and technology operations.
• Proven ability to provide white glove service based on telemetry insights.

Responsibilities

• Support Network Monitoring needs for various Care Delivery Organizations.
• Setup and monitor alerts using CDO Dashboards and network hardware.

Skills

Network Monitoring

Problem Solving

Alert Management

End User Experience

Linux (RHEL)

Tools

NetScout Pulse

NNMi

Splunk

Power BI

Grafana

Service Now

Job description

This role part of Network Operations Center team (NOC) will be on point for Network Monitoring function for supporting Care Delivery Organizations (CDOs). This role may include travel up to 25% of time if needed per business needs.

Role:

1. Point person to support Network Monitoring needs of various CDOs
2. Take action to help solve issues for CDO Network needs.
3. Help setup and monitor alerts including use of CDO Dashboards
4. Configuration of Network hardware appliance at targeted remote sites as needed
5. Be liaison between local CDO teams and Monitoring function
6. Be an expert in using various Network Monitoring tools such as NetScout Pulse, NNMi, Splunk and more.
7. If needed by business, travel to local sites to support business function to solve network performance related issues.
8. Ability to participate in 24/7 OnCall Rotation 365 days per calendar defined for Technology Operations needs.

Minimum Requirements:

1. 7+ years experience in using Network Monitoring tools such as Network Node Manager, Splunk, Deep packet inspection capabilities (using NgOne and NetScout Pulse)
2. 3+ years experience in providing white glove service based on End user experience telemetry insights
3. 5+ years technology experience in Technology Operations (Network, Databases, Applications etc.)
4. 3+ years experience in Linux (RHEL)
5. 3+ years experience in various Database systems - Cassandra, MongoDB, MySQL or Postgres
6. 5+ years experience in using Event Management (e.g. Interlink) and Incident Management (Service Now)
7. 2+ years experience in consuming Data Visualizations dashboard (e.g. Power BI or Grafana) for Alert Management