NOC Observability Engineer – Cloud & 24/7 On-Call

Cisco Systems, Inc.; Boulder (CO); On-site; USD 129,000 - 185,000; Full time

Job summary

Cisco Systems, Inc. is seeking self-starting engineers for the Network Operations Center (NOC) to monitor and resolve issues impacting Splunk Cloud and cloud customer availability.

The role focuses on the monitoring and operational excellence of our cloud platform, with 24/7 incident management and on-call responsibilities. The ideal candidate will bring 4+ years in systems/network administration in cloud environments, strong Unix/Linux scripting skills, and experience with modern observability

Qualifications

• Must be a U.S Citizen & residing in the U.S.
• BS and 4 or more years of relevant experience
• 4+ years of experience in Systems/Network Administration in a cloud environment
• 4+ years of incident response and major incident management
• 4+ years' experience using Unix/Linux systems with scripting experience in Shell, Perl, or Python

Responsibilities

• Respond to monitoring alerts according to defined playbooks and procedures.
• Participate in Post Incident Reviews and discussions.
• Provide 24/7 support & incident management.
• Participate in on-call support, ensuring stability and performance of production environments.
• Build effective working relationships with cross-functional team members
• Make suggestions for process improvements and enhance operational efficiency.
• Meet with customers where needed to collect feedback on monitoring improvements

Skills

Unix/Linux

Shell scripting

Python

Perl

Education

Bachelor's degree in Computer Science or related field

Tools

Puppet

AWS

GCP

Azure

Kubernetes

OpenTelemetry

Splunk

GitHub CI/CD

Job description

Cisco Systems, Inc. is seeking self-starting engineers for the Network Operations Center (NOC) to monitor and resolve issues impacting Splunk Cloud and cloud customer availability.

The role focuses on the monitoring and operational excellence of our cloud platform, with 24/7 incident management and on-call responsibilities. The ideal candidate will bring 4+ years in systems/network administration in cloud environments, strong Unix/Linux scripting skills, and experience with modern observability