Cloud NOC & Incident Response Engineer

TechDigital Group; Houston (TX); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

TechDigital Group is seeking a Cloud Operations/NOC Engineer to monitor public cloud infrastructure, respond to real-time alerts, and troubleshoot issues in a high-availability SaaS environment.

The role requires Linux expertise, networking knowledge, and hands-on experience with Kubernetes and cloud-native tools. You will document incidents, contribute to playbooks, and participate in post-incident reviews to drive long-term improvements.

Qualifications

• 2+ years in a NOC, cloud ops, or monitoring role.
• Strong Linux and networking fundamentals (TCP/IP, DNS, VPN, BGP).
• Experience with Juniper and Arista equipment, basic config & troubleshooting.
• Familiarity with container orchestration and cloud-native tools (Kubernetes, Docker).
• Excellent troubleshooting and calm handling of high-pressure incidents.
• Clear incident reports and Cloud Operations playbooks.
• Experience with services such as Load Balancers and cloud storage is preferred.

Responsabilités

• Monitor public cloud infrastructure using observability tools.
• Identify, triage, and respond to real-time alerts/incidents to minimize impact.
• First-level troubleshooting of host failures, degraded services, latency issues.
• Escalate to CloudOps, Network, or Security teams per runbooks.
• Document incidents, resolutions, and changes in ticketing systems.
• Write and update operational playbooks for standard procedures.
• Participate in post-incident reviews to identify root causes and fixes.

Connaissances

Troubleshooting

Incident response

Documentation

Communication

Outils

Kubernetes

Docker

Terraform

Juniper

Arista

DNS

TCP/IP

Description du poste

TechDigital Group is seeking a Cloud Operations/NOC Engineer to monitor public cloud infrastructure, respond to real-time alerts, and troubleshoot issues in a high-availability SaaS environment.

The role requires Linux expertise, networking knowledge, and hands-on experience with Kubernetes and cloud-native tools. You will document incidents, contribute to playbooks, and participate in post-incident reviews to drive long-term improvements.