NOC Engineer

TechDigital Group; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

TechDigital Group is seeking a Cloud Operations/NOC Engineer to monitor public cloud infrastructure, respond to real-time alerts, and troubleshoot issues in a high-availability SaaS environment.

The role requires Linux expertise, networking knowledge, and hands-on experience with Kubernetes and cloud-native tools. You will document incidents, contribute to playbooks, and participate in post-incident reviews to drive long-term improvements.

Qualifications

• 2+ years in a NOC, cloud ops, or monitoring role.
• Strong Linux and networking fundamentals (TCP/IP, DNS, VPN, BGP).
• Experience with Juniper and Arista equipment, basic config & troubleshooting.
• Familiarity with container orchestration and cloud-native tools (Kubernetes, Docker).
• Excellent troubleshooting and calm handling of high-pressure incidents.
• Clear incident reports and Cloud Operations playbooks.
• Experience with services such as Load Balancers and cloud storage is preferred.

Responsibilities

• Monitor public cloud infrastructure using observability tools.
• Identify, triage, and respond to real-time alerts/incidents to minimize impact.
• First-level troubleshooting of host failures, degraded services, latency issues.
• Escalate to CloudOps, Network, or Security teams per runbooks.
• Document incidents, resolutions, and changes in ticketing systems.
• Write and update operational playbooks for standard procedures.
• Participate in post-incident reviews to identify root causes and fixes.

Skills

Troubleshooting

Incident response

Documentation

Communication

Tools

Kubernetes

Docker

Terraform

Juniper

Arista

DNS

TCP/IP

Job description

Key Responsibilities:

• Monitor public cloud infrastructure (compute, storage, networking, and Kubernetes clusters) using observability tools like Prometheus, Grafana, and internal dashboards.
• Identify, triage, and respond to real-time alerts and incidents to prevent or minimize customer impact.
• Perform first-level troubleshooting of system issues, including host failures, degraded services, and latency incidents.
• Escalate critical issues to CloudOps Engineering, Network Infrastructure, or Security teams following predefined runbooks and escalation paths.
• Maintain clear documentation of incidents, resolutions, and system changes in the ticketing system (e.g., Jira, PagerDuty, or internal tooling).
• Write and update operational playbooks to standardize response procedures for cloud infrastructure issues.
• Collaborate in post-incident reviews with the Network Infrastructure and CloudOps teams to identify root causes and help implement long-term fixes.

Qualifications:

• 2+ years of experience in a NOC, cloud operations, or system monitoring role, preferably in a public cloud or SaaS environment.
• Strong understanding of Linux systems, networking concepts (TCP/IP, DNS, VPN, BGP), and system administration basics.
• Experience working with Juniper and Arista network equipment, including basic configuration and troubleshooting.
• Familiarity with container orchestration and cloud-native tools (e.g., Kubernetes, Docker) is a plus.
• Excellent troubleshooting skills and ability to work calmly in high-pressure, time-sensitive situations.
• Strong communication skills with the ability to write clear incident reports and Cloud Operations playbooks.
• Experience with services (e.g., Droplets, VPCs, Load Balancers, Spaces) is highly preferred.

Preferred Qualifications:

• Certifications in Juniper (e.g., JNCIA, JNCIS) or Cisco (e.g., CCNA) technologies.
• Familiarity with Infrastructure-as-Code tools (e.g., Terraform) and CI/CD pipelines.
• Prior experience in high-availability cloud environments and large-scale incident management.