Cloud-Native Storage & Kubernetes Engineer

Everpure; Raleigh (NC); Vor Ort; USD 137.000 - 207.000; Vollzeit

Benefits dieser Stelle

Flexible time off

Wellness resources

Team events

Equity or incentive pay

Zusammenfassung

Everpure invites a Technical Support Engineer to empower enterprise customers to run containerized workloads at scale across public, private, and hybrid clouds. You will collaborate with cross-functional teams to diagnose complex distributed software challenges from proof-of-concept to production deployments.

The role emphasizes hands-on incident resolution, partnering with engineering, and creating KBs and guides to enable self-service and broad expertise.

Qualifikationen

• 2–4 years of customer-facing, technical support/SRE experience.
• Proficiency troubleshooting container management platforms and cloud environments.
• Hands-on experience with infrastructure-as-code and automation tools.

Aufgaben

• Analyze, troubleshoot, and support large-scale deployments of Portworx across Kubernetes, OpenShift, and public clouds.
• Investigate and resolve complex multi-layer application and cloud infra issues across all severities.
• Collaborate with product engineering to isolate edge cases and implement robust fixes.
• Provide hands-on technical support during pre-sales engagements and customer proofs of concept.
• Create internal and customer-facing knowledge articles and guides to enable self-service.

Kenntnisse

Customer-facing communication

Analytical problem-solving

Ownership and accountability

Collaboration

Technical documentation

Tools

Kubernetes

OpenShift

Tanzu

VMware container solutions

AWS

Azure

IBM Cloud

Ansible

Terraform

Chef

Puppet

Jobbeschreibung

Everpure invites a Technical Support Engineer to empower enterprise customers to run containerized workloads at scale across public, private, and hybrid clouds. You will collaborate with cross-functional teams to diagnose complex distributed software challenges from proof-of-concept to production deployments.

The role emphasizes hands-on incident resolution, partnering with engineering, and creating KBs and guides to enable self-service and broad expertise.