Cloud & IT Support Analyst

Harrell; Lakeland (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Day One Benefits

Health Insurance

Disability Insurance

401K / ESOP

Paid Time Off

Sick Time

Paid Holidays

Life Insurance

Identity Protection

Employer Award

Job summary

Harrell is hiring for a full-time IT Help Desk position in Lakeland, FL, with day shift hours (Mon-Fri, no weekends). The role includes Day One benefits and extensive coverage (Health, Dental, Vision) along with 401K/ESOP retirement options and disability coverage.

The candidate will provide technical support for hardware, software, and cloud services, manage the Help Desk and knowledge base, and perform routine Azure portal tasks.

Qualifications

• Associates degree in a related field or equivalent certifications and experience.
• Microsoft certifications such as AZ-900, MS-900 or equivalent are a big plus.
• 3-5 years of help desk, desktop support or IT support experience required.
• Experience supporting Microsoft 365 in a business environment required.
• Hands on experience administering resources in Azure or a comparable cloud platform preferred.
• Experience writing SQL queries against Microsoft SQL Server preferred.

Responsibilities

• Technical Support – Provides support to employees and customers for hardware, software and cloud services.
• Help Desk – Maintains the Help Desk system and Knowledge Base. Tracks open tickets to ensure timely resolution, including the ability to judge priority and impact.
• Cloud Support – Performs routine work in the Azure portal and Microsoft Entra ID. Covers user and group administration, license assignment, MFA resets and basic resource checks using documented procedures.
• Database Support – Writes and adjusts SQL queries against Microsoft SQL Server to research data issues and pull reports.
• Determines user requirements, diagnoses problems, identifies the cause of software failures and takes required action.
• Installs and deploys software on individual and networked systems, including work in endpoint management tooling such as Microsoft Intune.
• Documentation – Writes and maintains knowledge base articles and runbooks for recurring issues.

Job description

Harrell is hiring for a full-time IT Help Desk position in Lakeland, FL, with day shift hours (Mon-Fri, no weekends). The role includes Day One benefits and extensive coverage (Health, Dental, Vision) along with 401K/ESOP retirement options and disability coverage.

The candidate will provide technical support for hardware, software, and cloud services, manage the Help Desk and knowledge base, and perform routine Azure portal tasks.