Azure & SQL Help Desk Analyst - Day Shift

Harrell's, LLC; Lakeland, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401K + Employee Stock Ownership Plan

Paid time off and holidays

Job summary

Harrell's, LLC in Lakeland, FL is seeking a full-time IT Support specialist to provide frontline help desk and technical support for hardware, software, and cloud services. You will manage tickets, resolve issues, and maintain runbooks and a knowledge base for recurring problems.

The role requires experience with Microsoft 365, Azure, Intune, and SQL Server, plus a willingness to pursue certifications and expand technical skills in a dynamic environment.

Qualifications

• Associates degree or equivalent certifications and experience.
• Microsoft certifications such as AZ-900, MS-900 or equivalent are a big plus.
• 3-5 years of help desk or IT support experience.
• Experience supporting Microsoft 365 in a business environment.

Responsibilities

• Technical Support – Provides support to employees and customers for hardware, software and cloud services.
• Help Desk – Maintains the Help Desk system and Knowledge Base. Tracks open tickets to ensure timely resolution, including the ability to judge priority and impact.
• Cloud Support – Performs routine work in the Azure portal and Microsoft Entra ID. Covers user and group administration, license assignment, MFA resets and basic resource checks using documented procedures.
• Database Support – Writes and adjusts SQL queries against Microsoft SQL Server to research data issues and pull reports.
• Determines user requirements, diagnoses problems, identifies the cause of software failures and takes required action.
• Installs and deploys software on individual and networked systems, including work in endpoint management tooling such as Microsoft Intune.
• Documentation – Writes and maintains knowledge base articles and runbooks for recurring issues.
• Other Duties – Performs other related duties as assigned by the Tech Support Supervisor.

Skills

Troubleshooting

Windows 10/11

Azure Portal

Intune

SQL Queries

Education

Associates degree or equivalent

AZ-900 / MS-900 certifications

Tools

Microsoft Entra ID

Azure

SQL Server Management Studio

Job description

Harrell's, LLC in Lakeland, FL is seeking a full-time IT Support specialist to provide frontline help desk and technical support for hardware, software, and cloud services. You will manage tickets, resolve issues, and maintain runbooks and a knowledge base for recurring problems.

The role requires experience with Microsoft 365, Azure, Intune, and SQL Server, plus a willingness to pursue certifications and expand technical skills in a dynamic environment.