Cloud & Infra Delivery Lead - Automation & SRE

Unisys; États-Unis; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Unisys is seeking a Delivery Manager to lead managed Cloud & Infrastructure services, driving SRE practices across Windows, Linux, storage, backups and databases. The role emphasizes automation, incident management, governance and close collaboration with clients and partners.

You will recruit and develop a high-performing operations and engineering team, ensure SLA/KPI performance, and translate technical issues into business impact while promoting continuous improvement in a fast-paced

Qualifications

• Progressive experience in IT Infrastructure & Cloud operations and SRE.
• Experience leading multidisciplinary technical or operations teams.
• Experience with Windows, Linux, storage, backup/recovery, databases and cloud technologies.
• Automation and operational process-improvement experience, including identifying manual activities that can be automated.
• Experience managing incidents, escalations, service restoration and continuous service improvement.
• Strong understanding of ITIL and service-management practices.
• Bachelor’s degree in IT/CS/Business or related discipline.
• Relevant cloud/ITIL or automation certifications preferred.
• 5+ years total experience with 2 years of management experience.

Responsabilités

• Manage day-to-day delivery of infrastructure and Cloud Services.
• Ensure achievement of SLA, KPI, availability and performance objectives.
• Provide leadership during incidents and escalations with appropriate resources.
• Drive operational accountability across technology teams to resolve issues.
• Identify recurring issues and implement permanent corrective actions.
• Maintain staffing, skills, coverage and documentation for readiness.
• Manage relationships with clients, stakeholders and partners.
• Identify gaps and document risks, mitigation plans and contingencies.

Connaissances

SRE Leadership

Cloud Operations

Windows & Linux

Automation

Incident Management

Stakeholder Communication

Team Leadership

ITIL Knowledge

Formation

Bachelor's degree

IT/CS/Business

Outils

GCP

AWS

Terraform IaC

Description du poste

Unisys is seeking a Delivery Manager to lead managed Cloud & Infrastructure services, driving SRE practices across Windows, Linux, storage, backups and databases. The role emphasizes automation, incident management, governance and close collaboration with clients and partners.

You will recruit and develop a high-performing operations and engineering team, ensure SLA/KPI performance, and translate technical issues into business impact while promoting continuous improvement in a fast-paced