Automation-Driven Infra & SRE Delivery Lead

Unisys; Oregon; Hybride; USD 120 000 - 160 000; Plein temps

Résumé du poste

Unisys is seeking a Delivery Manager to lead managed services across infrastructure, workload automation, and the Incident Response Team. You will drive operational excellence, SLA adherence and staffing readiness across Windows, Linux, storage, databases and cloud platforms.

Strong leadership and a proven automation mindset are essential in this fast-paced environment. You will work with cross‑functional teams to reduce manual intervention, improve reliability and deliver measurable

Qualifications

• Progressive experience in IT infrastructure operations, managed services, service delivery, SRE, workload automation or enterprise operations.
• Previous experience leading multidisciplinary technical or operations teams.
• Demonstrated experience managing services in Windows, Linux, storage, backup and recovery, databases and cloud technologies.
• BA/BS degree and 5+ years’ relevant experience OR equivalent combination of education and relevant experience; 2 years’ leadership experience.

Responsabilités

• Manage day-to-day delivery of infrastructure, workload automation and Incident Response Team services.
• Ensure achievement of SLA, KPI, availability and operational performance objectives.
• Provide leadership during incidents and escalations, engaging the right resources.
• Drive accountability across technology teams and ensure issues are resolved.
• Identify recurring issues and implement permanent corrective actions.
• Maintain staffing, skills and readiness across supported services.
• Manage relationships with clients, stakeholders and partners.
• Align staffing and resources with contractual and financial requirements.
• Document risks and mitigation plans for gaps.
• Provide leadership for the Incident Response Team and first/second-level SRE operations.
• Ensure monitoring, event management, triage, escalation and restoration processes.
• Coordinate support across Windows, Linux, storage, backup, databases and cloud.
• Promote automation and proactive operations to reduce incidents.
• Partner with engineering for root-cause analysis and continuous improvement.
• Lead enterprise workload automation and job-scheduling platforms (Control-M, AutoSys, Tivoli).
• Apply workload scheduling concepts and ensure proper prioritization and recovery.
• Improve reliability and reduce manual intervention through automation.
• Champion an automation-first culture in service delivery.
• Identify repetitive tasks and candidate automation opportunities.
• Collaborate with engineering to implement automation for reliability and faster resolution.
• Apply IaC concepts and orchestration knowledge.
• Track benefits of automation initiatives and standardize processes across teams.

Connaissances

IT infrastructure

SRE

Workload automation

Managed services

Formation

BA/BS degree

Description du poste

Unisys is seeking a Delivery Manager to lead managed services across infrastructure, workload automation, and the Incident Response Team. You will drive operational excellence, SLA adherence and staffing readiness across Windows, Linux, storage, databases and cloud platforms.

Strong leadership and a proven automation mindset are essential in this fast-paced environment. You will work with cross‑functional teams to reduce manual intervention, improve reliability and deliver measurable