Technical IT Support Engineer — Windows, 365 & Networking

Hub Orion; Denver (CO); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA & 401(k) employer contributions

Maternal and paternal leave

Very generous PTO

Job summary

Greystone Technology in Boulder, CO seeks a Technical Engineer to deliver dedicated IT support for multiple clients. You’ll handle Microsoft 365, Active Directory, Windows, and networking issues onsite, while managing tickets and documentation with a client-first approach.

Your role emphasizes empathetic, effective support, continuous learning, and collaboration across teams, with travel to client sites as needed in a fast-paced MSP environment.

Qualifications

• 1+ years in IT help desk or desktop support.
• Experience with Microsoft 365, Active Directory, and Windows OS.
• Fundamental networking knowledge: TCP/IP, DNS, DHCP, VPNs.
• Diagnose and resolve common end-user issues, including passwords and software installs.
• Install, diagnose, and support peripherals (printers, scanners, monitors).
• Strong client-service skills and professional demeanor.
• Curiosity and ability to learn independently.
• Ability to work with directed autonomy.

Responsibilities

• Diagnose, troubleshoot, and resolve issues for Managed Services clients.
• Manage support tickets and maintain accurate client documentation.
• Respond to client requests within SLA expectations (30 min target).
• Follow up to confirm issues are fully resolved.
• Strike a balance of six hours per day / 30 hours per week of client work; 75% utilization.
• Escalate issues to appropriate consultants when needed.
• Learn and adapt to evolving client systems and tech landscapes.
• Travel to local client locations as needed.
• Collaborate across service lines for a seamless client experience.
• Build trust with end users through empathetic, effective support.

Skills

IT Help Desk

Microsoft 365

Active Directory

Windows OS

Networking basics

Troubleshooting end-user issues

Peripheral support (printers, scanners

Tools

Ticketing system

Job description

Greystone Technology in Boulder, CO seeks a Technical Engineer to deliver dedicated IT support for multiple clients. You’ll handle Microsoft 365, Active Directory, Windows, and networking issues onsite, while managing tickets and documentation with a client-first approach.

Your role emphasizes empathetic, effective support, continuous learning, and collaboration across teams, with travel to client sites as needed in a fast-paced MSP environment.