Cloud Data Center Operations Leader

Amazon Inc.; Manassas (VA); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. in Manassas, VA seeks a technology manager to lead data center operations and a diverse team responsible for hardware, networking, and facility uptime.

The role includes mentoring staff, sponsoring projects, and driving technical solutions with on-call rotation and cross-location coordination. The candidate will travel between data center sites as needed, build career paths for team members, and ensure KPIs, together with policy compliance and process improvements,

Qualifications

• 4+ years IT experience or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage performance of diverse data center operation teams across locations.
• Develop career paths for employees and maintain internal tools.
• Recruit and train data technicians to ensure staffing levels.
• Oversee day-to-day data center operations including queue management and 7/24 shift arrangements.
• Be the subject matter expert across data center operations and improve workflows.
• Ensure operational KPIs and metrics are met and drive automation improvements.
• Manage large scale outages and act as the on-call incident leader.
• Document and enforce policies to meet industry best practices and SLAs.

Skills

People management

Travel readiness

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Job description

Amazon Data Services, Inc. in Manassas, VA seeks a technology manager to lead data center operations and a diverse team responsible for hardware, networking, and facility uptime.

The role includes mentoring staff, sponsoring projects, and driving technical solutions with on-call rotation and cross-location coordination. The candidate will travel between data center sites as needed, build career paths for team members, and ensure KPIs, together with policy compliance and process improvements,