Global Data Center Operations Leader

Amazon Web Services (AWS); Hermiston (OR); On-site; USD 78,400 - 137,300; Full time

Benefits offered by this job

Health insurance

RSUs

Sign-on bonus

Paid time off

Job summary

Amazon Web Services (AWS) seeks a technology manager to lead cloud data center operations, mentoring staff and sponsoring projects across hardware and networks. You will drive technical solutions, manage on‑call rotations, and coordinate with cross‑functional teams to optimize service delivery.

The role involves traveling between data center locations, shaping processes, and ensuring SLAs are met while maintaining high reliability and performance for global infrastructure.

Qualifications

• 4+ years IT experience or a bachelor’s degree in computer science, engineering, mathematics, or equivalent.
• 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities.
• 2+ years of people management experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Develop career paths for employees and update them in internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day‑to‑day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast‑learn or act as the subject‑matter expert across all aspects of data center operations.
• Ensure all operational KPIs and metrics are measured and met.
• Inspire and guide improvement in team processes, technology innovation and automation.
• Manage large‑scale events (outages) and act as the call leader.
• Manage and improve workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on‑call schedule, coordinating absences and vacations.
• Be passionate about the quality and quantity of services provided, continuously striving to improve customer experience.
• Support data centers in various operational stages; may travel to established locations for training until the designated site becomes fully operational

Skills

IT experience

On-call support

People management

Travel readiness

Education

Bachelor's degree in CS/Engineering/Math

Tools

System management tools

Job description

Amazon Web Services (AWS) seeks a technology manager to lead cloud data center operations, mentoring staff and sponsoring projects across hardware and networks. You will drive technical solutions, manage on‑call rotations, and coordinate with cross‑functional teams to optimize service delivery.

The role involves traveling between data center locations, shaping processes, and ensuring SLAs are met while maintaining high reliability and performance for global infrastructure.