Cloud FinOps CS Manager – Drive Savings & Adoption (Hybrid)

North; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO

16-week fully paid parental leave

Healthcare benefits

30-day sabbatical every 4 years

Company-wide breaks

Job summary

A cloud management platform located in New York City is seeking a Customer Success Manager. This hybrid role involves owning customer relationships, analyzing spend data, and enhancing onboarding experiences. Ideal candidates have 3-5 years in Customer Success and should be excellent communicators. The position offers competitive compensation ranging from $90,000 to $120,000 annually along with unlimited PTO and parental leave.

Qualifications

• 3-5 years of experience in Customer Success, Technical Account Management, or Operations.
• Experience with FinOps or cloud infrastructure (AWS, GCP, Azure) is a plus.
• Comfortable working with metrics, dashboards, and financial modeling.

Responsibilities

• Own customer relationships post-sale: onboarding, adoption, and ongoing engagement.
• Collaborate with the team to analyze spend and surface savings opportunities.
• Build and maintain dashboards and reports that highlight customer impact.

Skills

Customer Success Management

Technical Account Management

Data-driven decision making

Excellent communication

Startup experience

Tools

Looker

Tableau

Jira

Job description

A cloud management platform located in New York City is seeking a Customer Success Manager. This hybrid role involves owning customer relationships, analyzing spend data, and enhancing onboarding experiences. Ideal candidates have 3-5 years in Customer Success and should be excellent communicators. The position offers competitive compensation ranging from $90,000 to $120,000 annually along with unlimited PTO and parental leave.