Customer Success Manager - Software Solutions (Flexible)

Jasper Elite Inc.; Buffalo (NY); On-site; USD 60,000 - 92,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Flexible work schedules

Professional development opportunities

Wellness programs

Job summary

Jasper Elite Inc. in Buffalo, NY is hiring a Customer Success Manager for a full-time role focused on maximizing client success with our software products.

You will engage with clients to understand their needs, provide tailored solutions, and ensure maximum software utilization. You will monitor satisfaction, address issues promptly, and collaborate with sales, support, and product teams to drive adoption and value.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum of three years of experience in the software industry.
• Strong communication and problem-solving abilities.

Responsibilities

• Engage with clients to understand needs and provide tailored solutions.
• Monitor satisfaction and address issues with urgency.
• Collaborate with sales, support, and product teams to drive adoption.
• Develop technical specifications and implementation plans.

Skills

Customer success

Problem solving

Communication skills

Education

Bachelor's degree

Tools

Visual Studio

Git

Jira

Job description

Jasper Elite Inc. in Buffalo, NY is hiring a Customer Success Manager for a full-time role focused on maximizing client success with our software products.

You will engage with clients to understand their needs, provide tailored solutions, and ensure maximum software utilization. You will monitor satisfaction, address issues promptly, and collaborate with sales, support, and product teams to drive adoption and value.