Cloud Applications Support Engineer (Hybrid)

Peak6 Investments LLC; Chicago (IL); Hybrid; USD 77,000 - 96,000; Full time

Benefits offered by this job

Healthcare benefits

PTO (paid time off)

401k match

Parental leave

HSA contribution match

Calm app subscription

Hybrid work two days/week

Job summary

PEAK6 is a leading investment firm seeking an Application Support Engineer in Technology Operations. The role focuses on architecting and implementing new cloud offerings, integrating investments into tech platforms, and delivering end-to-end solutions across SaaS ecosystems.

As a hybrid team member, you will emphasize white-glove service, detail-oriented execution, and collaborative problem-solving while maintaining a unified technology stack. Excellent communication is essential for success.

Qualifications

• 6+ years of experience supporting integrations of SaaS products and/or cloud systems.
• Experience developing deployment strategies of cloud offerings.
• Experience with Cloud compute platforms such as AWS, GCP, and Azure.
• Experience with administering Office365 and GSuite tenants.
• Experience with managing IDM solutions.
• Experience with Atlassian tools such as Confluence and Jira.
• Experience with Video Conferencing solutions such as Zoom.
• Experience administering ticketing platforms.
• Excellent interpersonal communication skills.

Responsibilities

• Architect and implement great experiences using our SaaS and cloud platform.
• Manage and integrate new investments into our technology offerings.
• Perform analysis on technical investments for measuring our return on investment.
• Implement integrations between critical technology solutions across our SaaS offerings.
• In collaboration with team members and leadership, implement great support processes, procedures, and documentation.
• Identify opportunities for business enablement through smart use of technology.
• Manage SaaS integrations through industry-standard best practices.
• Manage, support, and provision business applications in a cloud-based environment.
• Write clear, concise documentation for team members and end users.
• Evaluate and recommend new software platforms and services.

Skills

SaaS integrations

Deployment planning

Cloud platforms experience

Interpersonal communication

Tools

AWS

GCP

Azure

Office365

GSuite

Confluence

Jira

Zoom

Identity Management (IDM)

Ticketing platforms

Job description

PEAK6 is a leading investment firm seeking an Application Support Engineer in Technology Operations. The role focuses on architecting and implementing new cloud offerings, integrating investments into tech platforms, and delivering end-to-end solutions across SaaS ecosystems.

As a hybrid team member, you will emphasize white-glove service, detail-oriented execution, and collaborative problem-solving while maintaining a unified technology stack. Excellent communication is essential for success.