Cloud Engineer — Hybrid Cloud Support & Customer Impact

Universal-Data-Inc; New Orleans (LA); Híbrido; USD 85 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance Plans

Incentives for team goals

Career development plan

Easy-going culture

Hybrid work environment

IT equipment provided

Professional development reimburse.

Resumo da oferta

Universal Data Inc. seeks a Cloud Engineer to manage and support cloud and hybrid infrastructure for varied clients. You will handle escalated helpdesk tickets, document configurations, and assist in improving cloud environments.

The role emphasizes strong technical and interpersonal skills, with opportunities to grow in a collaborative MSP setting, including hybrid work options and ongoing professional development.

Qualificações

• 3+ years of hands-on Azure cloud platform administration and support.
• Advanced Microsoft 365 administration and troubleshooting, including Intune and SharePoint.
• Deep experience with Microsoft Entra ID configuration and troubleshooting.
• Experience supporting Azure Virtual Desktop and Windows 365.
• Windows Server 2018+ administration with AD, AD Connect, and GPOs.
• VMWare virtualization with P2V/V2V migrations from on-prem to cloud.
• Experience with cloud backup and DR solutions.
• DNS, VPN, routing knowledge.
• PowerShell/Python scripting for automation.
• Understanding of cloud security and compliance frameworks.
• Strong problem-solving and client-facing communications.

Responsabilidades

• Work on and resolve escalated Helpdesk tickets related to cloud and hybrid infrastructure.
• Delight clients with friendly, quick, and helpful service.
• Assist clients in identifying improvements in their cloud environment.
• Troubleshoot complex cloud issues across Azure, M365, and Entra ID.
• Use our Ticketing system to manage tickets and service requests, document work, and keep inventory updated.
• Provide project support when needed and help deliver client solutions.
• Create and maintain documentation for cloud configurations and communicate status to clients.
• Follow SOPs, ensure security procedures, and participate in continuous improvement.

Conhecimentos

Azure Admin

MS 365 Admin

Entra ID

AVD/Windows 365

Windows Server

VMware

Cloud backup

Networking

Scripting

Cloud security

Communication

Client experience

Ferramentas

RMM Tool

PSA software

Ticketing system

Descrição da oferta de emprego

Universal Data Inc. seeks a Cloud Engineer to manage and support cloud and hybrid infrastructure for varied clients. You will handle escalated helpdesk tickets, document configurations, and assist in improving cloud environments.

The role emphasizes strong technical and interpersonal skills, with opportunities to grow in a collaborative MSP setting, including hybrid work options and ongoing professional development.