Cloud Apps Support Engineer – SaaS & Cloud Automation (Hybrid)

PEAK6; Chicago (IL); Hybrid; USD 77,000 - 96,000; Full time

Benefits offered by this job

Healthcare benefits (medical, dental,

Job summary

PEAK6 is seeking an Application Support Engineer in Technology Operations to own SaaS integrations and cloud deployments. You’ll architect and implement experiences across our cloud platform, integrate new investments, and document support processes in collaboration with teams in a fast-paced hybrid environment.

The base salary ranges from $76,800 to $96,000 with discretionary bonus potential. We offer health, 401k, parental leave, and a hybrid work arrangement in Chicago.

Qualifications

• 6+ years of experience supporting integrations of SaaS products and/or cloud systems.
• Experience developing deployment strategies of cloud offerings.
• Experience with Cloud compute platforms such as AWS, GCP, and Azure.
• Experience with administering Office365 and GSuite tenants.
• Experience with managing IDM solutions.
• Experience with Atlassian tools such as Confluence and Jira.
• Experience with Video Conferencing solutions such as Zoom.
• Experience administering ticketing platforms.
• Excellent interpersonal communication skills.

Responsibilities

• Architect and implement great experiences using our SaaS and cloud platform.
• Manage and integrate new investments into our technology offerings.
• Perform analysis on technical investments for measuring our ROI.
• Implement integrations between critical technology solutions across our SaaS offerings.
• In collaboration with team members and leadership, implement great support processes, procedures, and documentation.
• Identify opportunities for business enablement through smart use of technology.
• Manage SaaS integrations through industry-standard best practices.
• Manage, support, and provision business applications in a cloud-based environment.
• Write clear, concise documentation for team members and end users.
• Evaluate and recommend new software platforms and services.

Skills

SaaS integrations

Cloud deployments

Office365 administration

GSuite administration

IDM solutions

Confluence

Jira

Zoom

Ticketing systems

Interpersonal communication

Tools

AWS

GCP

Azure

Job description

PEAK6 is seeking an Application Support Engineer in Technology Operations to own SaaS integrations and cloud deployments. You’ll architect and implement experiences across our cloud platform, integrate new investments, and document support processes in collaboration with teams in a fast-paced hybrid environment.

The base salary ranges from $76,800 to $96,000 with discretionary bonus potential. We offer health, 401k, parental leave, and a hybrid work arrangement in Chicago.