Cloud Administrator (Remote)

First American Financial; United States; Remote; USD 75,000 - 101,000; Full time

Job summary

An innovative firm is seeking a Cloud Administrator to ensure the stability and efficiency of both on-premise and off-premise Cloud infrastructure. This role involves performing server installations, maintaining Cloud management tools, and providing support for internal and external customers. The ideal candidate will have hands-on experience with server, storage, and networking infrastructure, along with strong problem-solving and communication skills. Join a company that values diversity and offers a comprehensive benefits package, fostering an inclusive workplace where individuality is celebrated.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

PTO

Paid Sick Leave

Employee Stock Purchase Plan

Qualifications

• 3-5 years of hands-on experience supporting server, storage, and networking infrastructure.
• Knowledge of Windows Server OS and Storage Area Networks.

Responsibilities

• Perform server hardware/software installation and maintenance for Cloud infrastructure.
• Provide diagnostic and resolution support for technical problems.

Skills

Server Support

Networking Infrastructure

Problem-Solving Skills

Communication Skills

Automation Scripting

Teamwork

Education

Bachelor’s Degree

Tools

VMware

Hyper-V

Microsoft Windows OS

Storage Area Networking

Automation Tools

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by leading practitioners in the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service and support. Our offerings include solutions that enhance security, compliance, customer satisfaction, and profitability across the mortgage continuum. Our inclusive, people-first culture has earned us numerous accolades, including a spot on the Fortune 100 Best Companies to Work For list for ten consecutive years. We also recognize and celebrate diversity and inclusion, being named a best place to work for women, LGBTQ+ employees, and more than 50 regional best places to work lists. We strive to be a great place to work for all.

What We Do

The Cloud Administrator role ensures the stability, integrity, and efficient operation of on-premise and off-premise Cloud infrastructure supporting core organizational functions. This involves providing cloud delivery services through automation, installing and maintaining cloud infrastructure, and monitoring performance and capacity. The Cloud Administrator applies communication, analytical, and problem-solving skills to identify, communicate, and resolve technical issues, maximizing the benefits of IT investments.

What You'll Do

1. Receive work assignments via the ticketing system or from Lead Administrators and management.
2. Perform server hardware/software installation and maintenance for on-premise Cloud infrastructure, ranging from standard to moderately complex tasks.
3. Handle complex technical tasks with minimal guidance from senior staff.
4. Install and maintain Cloud management tools.
5. Provide diagnostic and resolution support for problems.
6. Use Cloud management tools for performance monitoring and capacity planning.
7. Contribute to the design and implementation of Cloud workflow processes and procedures.
8. Support internal and external customers on Cloud services and workflows.
9. Provide on-call support during off-hours on a scheduled/rotating basis.
10. Perform duties outside normal hours as needed.
11. Work autonomously on assigned tasks of standard to moderate complexity.
12. Assist with complex tasks under guidance from senior personnel.
13. Contribute to automated Cloud workflow development.
14. No formal management responsibilities.
15. Collaborate with team members to achieve goals.

What You'll Bring

• Bachelor’s Degree or equivalent work experience.
• Desired Certifications: Microsoft Windows OS, storage area networking, automation tools, VMware or Hyper-V.
• 3-5 years of hands-on experience supporting server, storage, and networking infrastructure.
• Experience with virtualization technologies like VMware or Hyper-V.
• Knowledge of Windows Server OS and Storage Area Networks.
• Ability to develop basic automation scripts.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Teamwork ability.

Salary Range: $75,375 - $100,475 Annually

This range reflects an estimate at the time of posting, based on factors such as experience, skills, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion. Our People First Culture celebrates what makes each of us unique. We foster an authentic and inclusive workplace for all. We are an equal opportunity employer offering a comprehensive benefits package, including medical, dental, vision, 401k, PTO, paid sick leave, and other benefits like an employee stock purchase plan.