Closing Store Leader: Operations & Customer Experience

Safeway; San Mateo (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Associate discounts

Benefits package

Career development opportunities

Job summary

Safeway seeks a Third Person in Charge to oversee store operations in the absence of the Store Director and ASD. This role is a stepping stone into store management, involving customer service, training new employees, hiring coordination, and merchandising execution.

The position emphasizes closing shifts, supervising staff, resolving customer issues, and coordinating with late shifts to ensure smooth daily operations.

Qualifications

• Education Level: High School Diploma (or equivalent).
• Four or more years retail experience required.
• Retail grocery experience preferred.
• Proficient customer service and supervisory skills.
• Strong understanding of overall store operations.
• Requires strong written and oral communication skills, leadership skills, and the ability to get along with others.
• High degree of initiative and sense of urgency.
• Available to work flexible hours (am/pm shifts).
• Ability to work independently and as a part of a team.
• Ability to be friendly, courteous, tactful, and maintain composure in dealing with customers and co-workers.

Responsibilities

• Works primarily closing shifts to run total store operations in the absence of the Store Director and Assistant Store Director.
• Works with the Assistant Store Director on center of store operations and fills in for Assistant Store Director on their days off, when the ASD is filling in for Store Director, or while the ASD is on vacation.
• Overall management responsibility for the total store operation, including supervision of all employees and the handling of customer complaints, in the absence of the Store Director and Assistant Store Director.
• Initiates corrective action as needed in the absence of the Store Director and Assistant Store Director.
• Acts as the liaison between the Store Director/Assistant Store Director and the late shift operations to ensure smooth operations of the store.
• Encourages and maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service. Engages in suggestive selling and other sales techniques. Handles customer relations issues.
• Performs ordering, receiving, storing, pricing, stocking, and merchandising duties. Coordinates with late shift employees/department leads in planning, organizing, and directing day-to-day operations of the store during the late shift and special sales/AD needs. Assists with implementing Company and Division merchandising policies and/or Store Director instructions.
• Coordinates with Assistant Store Director to prepare "things to do list" for night stockers for closing shifts; prepares "things to do list" for day stockers for day or mid shifts.
• May perform duties of the receiving clerk in the absence of the Inventory Control Clerk.
• Build and execute marketing and merchandising plans for the store working with Head Clerks, PICs, and Food Clerks.
• Ordering for displays and working with day stockers to minimize out of stocks.
• Support Store Director and Assistant Store Director with execution of the strategies to improve product placement, profit, sales, store standards, and other key metrics.
• Trains Head Clerks/PICs for possible promotion to Third Person in Charge.
• Support the Store Director with the overall success of the Company's Safety Culture and Safety programs in the store to provide a safe work environment for employees and shopping experience for customers
• Coordinates with Store Director and Head Bookkeeper/In-Store Recruiter to assess and meet hiring needs by ensuring positions are posted, interviews are scheduled for the Store Director, Assistant Store Director, or Third Person with candidates, and the onboarding of new hires takes place after hiring decisions are made.
• Ensures that the required web-based training is administered to new employees and ensures all mandatory training is provided to each new hires and newly promoted employees and maintained in personnel files.

Skills

Customer service

Supervisory

Leadership

Communication

Education

High School Diploma (or equivalent)

Job description

Safeway seeks a Third Person in Charge to oversee store operations in the absence of the Store Director and ASD. This role is a stepping stone into store management, involving customer service, training new employees, hiring coordination, and merchandising execution.

The position emphasizes closing shifts, supervising staff, resolving customer issues, and coordinating with late shifts to ensure smooth daily operations.