Front Desk Leader — Member Experience

New York Sports Club; Hawthorne (NY); Vor Ort; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

New York Sports Club in Hawthorne, NY is hiring a Front Desk Supervisor to enhance member and guest experiences through exceptional customer service. This role involves supervising Service & Sales Representatives and assisting management with operational tasks, ensuring a welcoming environment.

Applicants should have a solid background in customer service, with supervisory experience in fitness or hospitality. This full-time position includes weekend shifts and a focus on team leadership and performance management.

Qualifikationen

• 2–3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
• Comfortable leading outreach and referral activities.

Aufgaben

• Provide a welcoming environment for members and guests.
• Support and assess SSR performance and development.
• Assist the General Manager with administrative tasks.

Kenntnisse

Customer service experience

Supervisory experience

Communication skills

Organizational skills

Problem-solving skills

Ausbildung

Child & Adult AED/CPR certification

Tools

POS systems

Jobbeschreibung

New York Sports Club in Hawthorne, NY is hiring a Front Desk Supervisor to enhance member and guest experiences through exceptional customer service. This role involves supervising Service & Sales Representatives and assisting management with operational tasks, ensuring a welcoming environment.

Applicants should have a solid background in customer service, with supervisory experience in fitness or hospitality. This full-time position includes weekend shifts and a focus on team leadership and performance management.