Closing Concierge: Seamless Home Closings & Relocation

The Villages Health, LLC; Florida; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical (HSA/FSA)

Dental and Vision

401K and/or ROTH

PTO & Paid Holidays

Basic Life & AD&D

The Villages Charter School eligible

Job summary

The Villages Closing Department at The Villages Health, LLC is seeking a detail-oriented Closing Coordinator to facilitate a smooth home closing and relocation experience in partnership with customers, Sales Representatives, title companies, banks, and relocation teams.

From contract to close you will coordinate communications, set clear expectations, and deliver exceptional customer service to residents and internal teams, helping ensure a seamless and positive closing experience.

Qualifications

• High School diploma or GED; or one year related experience and/or training.
• Experience in real estate, closing, banking, customer service or administrative fields preferred.
• Proficient in Microsoft Office Suite, particularly Outlook and Excel.
• Strong communication skills and hospitality mindset.
• Ability to multi-task and manage time effectively.
• Team player with flexibility to adjust to changing assignments and timelines.

Responsibilities

• Facilitate a smooth and seamless home closing experience from contract to close, keeping the Sales Representative at the forefront of the customer relationship.
• Communicate and coordinate closing details with all involved (ex: Customers, Representatives, Assistants, Relocation, Citizens Bank, Peninsula Land & Title, Etc.).
• Solicit, share, and confirm important closing details with the customers (ex: closing date, contract names, agent assignment, etc.).
• Set proper closing experience expectations with the customers, answer questions, and share helpful information or connect them to proper destinations when applicable.
• Give presentations on the helpful services found within The Villages (ex: Citizens First Bank, The Villages Health, The Villages Insurance, Hometown Property Management, Etc.).
• Execute a follow-up plan that includes introductions, important milestone touchpoints and pre-closing preparation communication.
• Make a warm and endorsing hand off to Peninsula Land & Title and the Closing Agent on day of close.
• Assist leadership in ongoing training of new team members resulting in others shadowing and/or assisting you.
• Attend meetings and continuing education opportunities to maintain learning and growth in the position, updating and maintaining work-related materials and information.
• All other duties as assigned.

Skills

Communication skills

Customer service

Multi-tasking

Time management

Team player

Education

High School diploma or GED

Tools

Microsoft Office Suite

Outlook

Excel

Job description

The Villages Closing Department at The Villages Health, LLC is seeking a detail-oriented Closing Coordinator to facilitate a smooth home closing and relocation experience in partnership with customers, Sales Representatives, title companies, banks, and relocation teams.

From contract to close you will coordinate communications, set clear expectations, and deliver exceptional customer service to residents and internal teams, helping ensure a seamless and positive closing experience.