Onsite Closing Experience Specialist

The Villages; Florida; In loco; USD 42.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical (HSA/FSA)

Dental

Vision

401K/ROTH

PTO & Holidays

Life & AD&D

School eligibility

Descrizione del lavoro

The Villages is seeking a Closing Coordinator to help deliver a seamless home closing and relocation experience onsite. You will coordinate with customers, sales representatives, title companies, banks, and relocation partners from contract signing through closing, ensuring a customer-focused process.

Candidate should have strong communication, multitasking, and MS Office skills, with a hospitality mindset and the ability to train others while maintaining high service standards at The Villages.

Competenze

• High School diploma or GED; or one (1) year related experience and/or training.
• Experience in real estate, closing, banking, customer service or administrative fields preferred.
• Must be proficient in Microsoft Office Suite, particularly Outlook and Excel.
• Strong communication skills and hospitality mindset.
• Ability to multi-task, set priorities and manage time effectively.

Mansioni

• Facilitate a smooth and seamless home closing experience from contract to close, keeping the Sales Representative at the forefront of the customer relationship.
• Communicate and coordinate closing details with all involved (ex: Customers, Representatives, Assistants, Relocation, Citizens Bank, Peninsula Land & Title, Etc.).
• Solicit, share, and confirm important closing details with the customers (ex: closing date, contract names, agent assignment, etc.).
• Set proper closing experience expectations with the customers, answer questions, and share helpful information or connect them to proper destinations when applicable.
• Give presentations on the helpful services found within The Villages (ex: Citizens First Bank, The Villages Health, The Villages Insurance, Hometown Property Management, Etc.).
• Execute a follow-up plan that includes introductions, important milestone touchpoints and pre-closing preparation communication.
• Make a warm and endorsing hand off to Peninsula Land & Title and the Closing Agent on day of close.
• Assist leadership in ongoing training of new team members resulting in others shadowing and/or assisting you.
• Attend meetings and continuing education opportunities to maintain learning and growth in the position, updating and maintaining work-related materials and information.
• All other duties as assigned.

Conoscenze

Customer service

Communication

Multitasking

Time management

Team player

Formazione

High School diploma or GED

Strumenti

Microsoft Outlook

Microsoft Excel

Descrizione del lavoro

The Villages is seeking a Closing Coordinator to help deliver a seamless home closing and relocation experience onsite. You will coordinate with customers, sales representatives, title companies, banks, and relocation partners from contract signing through closing, ensuring a customer-focused process.

Candidate should have strong communication, multitasking, and MS Office skills, with a hospitality mindset and the ability to train others while maintaining high service standards at The Villages.