Closing Advocate

Trader Interactive; Florida; Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Up to 31 days paid time off

Continuing education with access to LinkedIn Learning

401K with company match

Full benefits package including medical, dental & vision

Wellness program

Résumé du poste

Trader-Interactive is seeking a Closing Advocate in Florida, NY, responsible for coordinating between Buyers, Sellers, and Sales Reps during contract closures. Ideal candidates will have a Bachelor's degree or relevant experience in customer service. The role requires dedication to customer service, flexibility, and strong multi-tasking abilities. Benefits include paid time off, continuing education, and a comprehensive benefits package. Trader-Interactive values diversity and encourages all candidates to apply.

Qualifications

• Bachelor's degree and/or 2+ years in sales customer service operations.
• Serious dedication to customer service.
• Motivated by participating in a successful close.
• Flexibility to work outside normal hours when needed.
• Ability to multi-task effectively.
• Comfortable using technology.
• Proactive in management and follow-ups.
• Strong communication skills adapted to various stakeholders.

Responsabilités

• Coordinate activities between Buyer, Seller, Sales Reps, and third-party vendors.
• Assist with titles and lien releases.
• Prepare DMV work for closing team.
• Make daily calls to banks for title status.
• Assist with notarizing documents when necessary.
• Process incoming USPS mail and update deal notes.

Connaissances

Customer service dedication

Multi-tasking abilities

Flexibility

Comfortable with technology

Proactive management

Communication intelligence

Formation

Bachelor's degree and/or 2+ years in sales/customer service operations

Description du poste

What We Offer

• An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.
• The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea – collectively we have around 2,500 team members worldwide, and our CAR Group Tour means you might just find yourself working in one of those businesses sometime soon.
• Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.

What You’ll Do

The position of Closing Advocate (CA) is responsible for the coordination between the Buyer, Seller, Sales Reps and any third‑party vendors as we progress from a Fully‑Executed Contract to the Closing. Essentially, the Closing Advocate is the quarterback for the deal ensuring that everyone is doing what they are supposed to be doing.

• Assist Closing Advocates on getting titles and lien releases in
• Prepare DMV work for closing team
• Check DMV work once received by Closing Advocates to ensure everything is correct and filled out properly
• Make sure all documents that are needed are available for DMV work
• Make daily calls to banks to check status of titles and lien releases within 5 business days
• Assist closing team in notarizing documents when needed
• Get electronic titles printed out once lien has been released via fax to the DMV
• Drop off DMV to the Sarasota Tax Office for DMV processing
• Once DMV work comes back in from the DMV office, go through the documents to ensure title work was done correctly and prepare completion packets
• Track and keep updated all DMV work submitted to the Sarasota Tax Office
• Assist closing team in preparing for requesting duplicate titles
• Send documents to the correct DMV if a duplicate title is needed
• Reach out to any DMV offices to find out what is needed to request a duplicate title
• Advise closing team what is needed when requesting a duplicate title
• Go through all waiting on banks to make sure we have not been waiting more than 15 business days for titles or liens
• Send USCG paperwork via fax or email
• Assist Closing Quality Control Admin with preparing completion packets
• Open incoming USPS mail and assign title or lien releases to the proper deal folder in the CQC office. Update deal notes and update staging to either waiting on address confirmation (depends on the deal), prepping S/B packet, or DMV prep if we are doing title work

What We’re Looking For

• Bachelor’s degree and/or 2+ years in sales customer service operations
• Serious dedication to customer service – our team members hold themselves to a high standard and we would expect anyone new to bring the same work ethic to the table.
• Motivated by participating in a successful close – Not all deals are destined to close and there are some that will close no matter what blows up. However, the majority of the deals will only close with focused leadership and will fail without it. The Closing Advocate is the leader. Your pay will be commensurate with your ability to close your deals.
• Flexibility – Designed to be an M‑F role, it may not always be depending on the particular deal you are working on. There will be times where you’re assigned a deal that will require attention in the evening or on the weekend to keep it on track or to assure that it closes properly.
• Ability to multi‑task – Our Closing Advocates are working 35–50 deals during the busy season. This requires some intense multi‑tasking skills. Our software system and processes will support you so that nothing is slipping through the cracks, but you will have to have the brain for it. If you get overwhelmed easily, this is not the right role for you.
• Comfortable with technology – You don’t need to be a tech guru, but you will need to know how to download files (and find them later!), attach files, use Google products, scan documents and learn a new system.
• Proactive management – Your actions will trigger forward movement to a closing. You will need to feel comfortable in the driver’s seat, following up, not leaving loose ends, and letting a manager know when something seems like it is heading toward a customer‑service issue.
• Communication intelligence – What this means is that you need to know when a phone call is more appropriate over an email, or when an email makes more sense than a phone call. We will train you, but you will need to be humble enough to ask questions when you’re unsure how to proceed. You will need to know when you should turn on the charm or when it’s time to get down to business. You will be working with a lot of stakeholders in a deal. Some of these personalities are more pleasant than others. Your communication style should always be professional no matter how high emotions or tensions are running. Your fellow CAs come to work with a purpose, help each other out, and contribute to a productive and work environment. Every phone call, text or decision should be recorded in the deal to assure that all parties associated with the deal are updated accordingly.

TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.