Closing Specialist (National)

First Title & Escrow; Los Angeles (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

First Title is seeking a Closing Specialist to guide real estate transactions through settlement, ensuring accurate disclosures, taxes, and disbursements. You will coordinate with lenders, title examiners, and notaries on a national scale, delivering a smooth closing experience.

You will handle CD/Settlement statements, scheduling, and post-close review, while maintaining thorough records and meeting SLAs in a fast-paced environment.

Qualifications

• 3+ years of experience in a closing role, preferably in a multi-state or national setting.
• Strong knowledge of closing process and requirements for a complete closing for each product, by state.
• Experience with closing production software is a plus (e.g., Resware).
• Excellent attention to detail, analytical, and problem-solving skills.
• Strong verbal and written communication abilities.

Responsibilities

• Thoroughly review title commitments and coordinate with title examiners, processors, lenders, and outside parties to obtain necessary clearances and endorsements for settlement readiness.
• Schedule notary and provide the customer with direct contact to the notary.
• Prepare the CD/Settlement Statement in accordance with lender terms, reflecting title and recording fees.
• Confirm taxes and any payoffs required at closing; ensure lender's package is correct and delivered to the notary via secure portal.
• Conduct Pre-Closing calls with the notary and customer to confirm appointments and answer questions.
• Confirm closing appointment and review signed closing package with the notary for corrections.
• Ensure timely disbursement and act as the primary point of contact for closing inquiries; process emails promptly.
• Identify opportunities for process improvements and participate in training new specialists.
• Maintain detailed records in the closing production system and escalate complex issues as needed.
• Meet established SLAs and internal performance metrics; assist with closing production improvements.

Skills

Closing experience

Attention to detail

Communication skills

Independent work

Team player

Tools

Resware

Job description

As a Closing Specialist, you'll play a critical role in clearing the path for successful real estate transactions. You will guide the client and borrower through the settlement process until the loan is closed. You'll leverage your deep understanding of closing processes to deliver rock-solid performance. If you love working in a fast-paced environment, solving problems and communicating with customers, this is a fantastic opportunity to grow your expertise on a national stage.

What You'll Do:

• Thoroughly review title commitments to confirm accuracy of vesting and coordinate with title examiners, processors, lenders, and outside parties to obtain necessary clearances, updates, or endorsements to ensure the file is fully cleared and ready for settlement.
• Scheduling: Assign a preferred notary to the signing appointment and provide the customer with direct contact to the notary professional.
• CD/Settlement Statement: Prepare the CD/Settlement Statement in accordance with the lender's terms and conditions, confirming title and recording fees are accurately reflected.
• Confirm status of taxes and any payoffs required at closing
• Quality Control: Ensure the Lender's package is correct, deliver closing package to notary via secure portal
• Pre-Closing Call: Conduct a Pre-Closing call to the notary and customer to confirm appointment and answer any questions.
• Confirm closing: Confirm closing appointment
• Review: Review signed closing package and partner with the notary for any corrections.
• Ensure timely disbursement
• Communication: Serve as the primary point of contact for closing inquiries, facilitating clear and professional communication between clients and the borrower.
• Process emails and respond to all incoming requests in a timely manner.
• Continuous Improvement: Identify opportunities for process improvements to enhance efficiency and service

• Maintain detailed and up-to-date records in the closing production system, documenting all actions and communications.

• Escalate complexissues to management or for resolution guidance.

• Consistently meet established service level agreements (SLAs), quality standards, and internal performance metrics.

• Assist with closing production improvements and participate in training new specialists as needed.

• Other duties as assigned.Occasional overtime may be required to meet deadlines or close transactions.

What You Need:

• 3+ years of experience in a closing role, preferably in a multi-state or national setting.
• Strong knowledge of closing process and requirements for a complete closing for each product, by state.
• Experience with Resware, closing production software is a plus
• Excellent attention to detail, analytical, and problem-solving skills.
• Strong verbal and written communication abilities.
• Ability to work independently in a fast-paced, deadline-driven environment.
• Team Player: Positive attitude and strong sense of customer service and collaboration.

About First Title

First Title is a technology-forward leader in the title insurance and closing services industry. Headquartered in the Washington, D.C. area, with strategic regional offices nationwide, First Title leverages deep industry expertise in origination and default title, closing and property information services to deliver superior solutions to the country's top financial services organizations, real estate companies and government agencies. Unlike traditional title agencies, First Title provides comprehensive strategic consulting, implements rigorously vetted digital platforms, and offers highly personalized services designed to drive client success. At the heart of this commitment is the company's customized Resware application, which streamlines processes, accelerates turn times, and reduces operational inefficiencies, ultimately enhancing value and profitability for clients across the nation. By maintaining an unwavering focus on results, First Title continues to set new standards for innovation and client outcomes in the title services market.