CLM Business Analyst: Process, Platform & Analytics

Energy Transfer; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Industry leading compensation

Comprehensive benefits

401(k) match with profit sharing

PTO

Abundant career opportunities

Job summary

Energy Transfer is seeking a CLM Business Analyst to document current and future CLM processes, translate business needs into platform requirements, and support adoption of the Agiloft-based CLM solution. You will work with Legal, Procurement, Finance and Operations to shape backlogs and ensure value delivery post-implementation.

The role emphasizes hands-on analysis, detailed process mapping, and training material development to enable user adoption and continuous improvement across contract

Qualifications

• Bachelor's degree in Business, Information Systems, Supply Chain, or related field or equivalent work experience.
• 2-5 years of experience in business analysis, process documentation, or enterprise platform support.
• Experience working with enterprise software platforms from the business or analyst side.
• Strong business process documentation skills — process maps, SOPs, workflow diagrams.
• Proficiency in Microsoft Office suite, particularly Excel, Visio, and PowerPoint.
• Strong written communication skills — able to produce clear, structured documentation.
• Detail-oriented with strong organizational and follow-through skills.

Responsibilities

• Document current-state and future-state CLM business processes using process maps, swim lane diagrams, and SOPs.
• Identify process gaps, inconsistencies, and improvement opportunities across contract workflows.
• Maintain the CLM process library, governance documentation, and standard operating procedures.
• Support process redesign efforts in preparation for platform enhancements or workflow changes.
• Facilitate requirements gathering sessions with business stakeholders across Legal, Procurement, Finance, and Operations.
• Translate business requirements into clear, structured platform requirements and user stories.
• Maintain and groom the CLM product backlog in coordination with the CLM Product Owner.
• Support sprint planning, user acceptance testing (UAT), and release documentation.
• Serve as a day-to-day resource for CLM platform questions, user issues, and process guidance.
• Develop and maintain user training materials, job aids, and quick reference guides.
• Support onboarding of new CLM users and business units.
• Track and report on platform utilization and adoption metrics.
• Coordinate with the third-party solution architect on configuration updates and issue resolution.
• Build and maintain CLM dashboards and reporting outputs for the CLM Product Owner and senior leadership.
• Analyze contract data to identify trends, risks, and opportunities for process improvement.
• Support compliance and obligation management reporting as needed.

Skills

Business analysis

Process documentation

Platform support

Requirements gathering

Structured thinking

Attention to detail

Organizational skills

Written communication

Education

Bachelor's degree or equivalent

Tools

Excel

Visio

PowerPoint

Agiloft

Icertis

Conga

DocuSign CLM

Job description

Energy Transfer is seeking a CLM Business Analyst to document current and future CLM processes, translate business needs into platform requirements, and support adoption of the Agiloft-based CLM solution. You will work with Legal, Procurement, Finance and Operations to shape backlogs and ensure value delivery post-implementation.

The role emphasizes hands-on analysis, detailed process mapping, and training material development to enable user adoption and continuous improvement across contract