CLM Systems Lead: Workflow & Automation Architect

Athenahealth India; Massachusetts; Hybrid; USD 102,000 - 174,000; Full time

Benefits offered by this job

Commuter support

Tuition assistance

Employee resource groups

Book clubs

Hackathons

Collaborative workspaces

Job summary

athenahealth is seeking a Technical Administrator – CLM Systems to own Agiloft CLM, configure workflows, and ensure platform reliability across Legal, Procurement, and other stakeholders. This role partners with Legal Ops and IT to drive adoption and scalable contract processes, with potential expansion to Harvey, RelativityOne, and ServiceNow.

You will manage user access, templates, clause libraries, and automation rules, design new functionality, coordinate releases, provide end-user training,

Qualifications

• 3+ years of experience administering Agiloft CLM or a similar contract lifecycle management platform.
• Strong hands-on experience with workflow configuration, business rules, forms, and automation.
• Experience supporting contract management or legal operations processes.
• Proven ability to manage system configurations and end-user support in a SaaS environment.
• Experience with integrations, APIs, and data synchronization across enterprise platforms preferred.
• Familiarity with ServiceNow, Salesforce, and AI-enabled legal tools such as Harvey preferred.
• Experience with reporting tools, dashboards, or data analysis tools such as Excel or Power BI preferred.
• Strong problem-solving, troubleshooting, and stakeholder collaboration skills.
• Ability to understand relational data concepts and apply logical query construction and rule-based automation.
• Detail-oriented with a strong focus on scalability, governance, accuracy, and auditability.

Responsibilities

• Agiloft platform ownership: Serve as the primary system administrator for Agiloft.
• Configure and maintain workflows, approvals, templates, clause libraries, and automation rules.
• Design and implement new functionality and improve existing workflows.
• Manage releases, enhancements, and ongoing platform optimization.
• Provide end-user support, training, and issue triage/resolution.
• Workflow optimization and legal process enablement: Partner with Legal Operations to design scalable contract workflows.
• Integrations and technical enablement: Manage integrations with Salesforce, ERP, ServiceNow, and document storage tools.
• Reporting and data management: Develop dashboards and reports on contract metrics; ensure data governance.

Job description

athenahealth is seeking a Technical Administrator – CLM Systems to own Agiloft CLM, configure workflows, and ensure platform reliability across Legal, Procurement, and other stakeholders. This role partners with Legal Ops and IT to drive adoption and scalable contract processes, with potential expansion to Harvey, RelativityOne, and ServiceNow.

You will manage user access, templates, clause libraries, and automation rules, design new functionality, coordinate releases, provide end-user training,