Contract Lifecycle Management (CLM) Business Analyst

Epiq; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Job summary

Epiq is seeking a detail-oriented Business Analyst with CLM expertise to join our team in the United States. You will drive contract lifecycle management implementations, gathering requirements, analyzing processes, and configuring CLM solutions tailored to client needs.

The role emphasizes stakeholder engagement, future-state design, and ensuring compliance and efficiency across contractual workflows, with training and adoption support throughout the project lifecycle.

Qualifications

• Bachelor’s degree in Business, Information Systems, or related field; Master’s degree is a plus.
• 5+ years of experience as a Business Analyst, preferably with CLM or related contract management software.
• Demonstrated experience in requirements gathering, process analysis, and solution configuration within a CLM system (e.g., Agiloft, Ironclad, Malbek, ContractPodAi, LEAH).

Responsibilities

• Gather, document, and validate business requirements for CLM projects with stakeholders.
• Analyze current-state CLM processes and design future-state workflows for scalability and compliance.
• Configure CLM systems with workflows, templates, metadata, and dashboards; coordinate with technical teams on integrations and migrations.
• Develop training materials and support end-user adoption of the CLM solution.
• Provide ongoing reporting and dashboards to measure contract performance and compliance.

Skills

CLM experience

Requirements gathering

Process analysis

Stakeholder engagement

Solution configuration

Training & adoption

Data analysis

Reporting & dashboards

Education

Bachelor’s in Business/Information Systems

Master’s degree a plus

Tools

Agiloft

Ironclad

Malbek

ContractPodAi

LEAH

Job description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description

We are seeking a detail-oriented and analytical Business Analyst with expertise in Contract Lifecycle Management (CLM) to join our team. This role will be a key contributor to CLM implementation projects, working closely with clients to understand business needs, analyze contract management processes, and support the design and deployment of CLM solutions. The ideal candidate will have a strong background in requirements gathering, process mapping, and solution configuration, with a focus on delivering tailored solutions that drive efficiency and compliance in contract management.

Key Responsibilities

• Requirements Gathering & Stakeholder Engagement

  • Conduct interviews and workshops with stakeholders to gather, document, and validate business requirements for CLM projects.
  • Develop a deep understanding of client contract management processes, identifying opportunities for automation and efficiency improvements.
  • Serve as a trusted advisor to clients, translating business needs into functional requirements and aligning solutions with strategic goals.

• Process Analysis & Future-State Design

  • Analyze current-state contract lifecycle processes, including contract creation, approval, negotiation, and post-execution management.
  • Collaborate with clients to design future-state processes, focusing on best practices and optimizing the CLM workflow for scalability and compliance.
  • Develop and present detailed process maps, functional specifications, and solution documentation for stakeholder review.

• Solution Configuration & Implementation Support

  • Configure CLM systems based on gathered requirements, including setting up workflows, templates, metadata, and reporting dashboards.
  • Partner with technical teams to oversee and validate customizations, integrations, and data migrations as part of the CLM implementation.
  • Support testing phases by developing test cases, conducting user acceptance testing (UAT), and troubleshooting issues to ensure solution quality.

• Training & User Adoption

  • Develop training materials, user guides, and process documentation to support end-user adoption of the CLM solution.
  • Conduct training sessions and workshops to familiarize users with new processes, workflows, and system functionality.
  • Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements.

• Continuous Improvement & Reporting

  • Monitor solution performance and user feedback post-implementation, making recommendations for continuous improvement.
  • Leverage data from the CLM system to generate insights on contract performance, cycle times, and compliance metrics.
  • Provide actionable reports and dashboards to stakeholders, showcasing the impact of the CLM solution on business objectives.

Qualifications

• Education & Experience

  • Bachelor’s degree in Business, Information Systems, or a related field; Master’s degree is a plus.
  • 5+ years of experience as a Business Analyst, preferably with a focus on CLM or related contract management software.
  • Demonstrated experience in requirements gathering, process analysis, and solution configuration within a CLM system (e.g., Agiloft, Ironclad, Malbek, ContractPodAi, LEAH.

• Technical & Analytical Skills

  • Proficiency in process mapping and business analysis techniques.
  • Experience with CLM configuration and understanding of contract lifecycle processes.
  • Familiarity with data analysis and reporting tools, with the ability to derive insights from contract pe