Clinical Trials Patient Support Specialist

Clariness; United States; Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Impact in healthcare

Job summary

Clariness GmbH is seeking a freelance representative to manage clinical trial sites and ensure patient recruitment. The role centers on engaging with patients via phone and email, acting as the main contact for the patient community, and supporting doctors and patients in connecting with each other.

You will screen patients, provide warm, professional customer service, and work within a team to facilitate smooth study participation.

Qualifications

• Mother-tongue Greek and English proficiency.
• Experience as nurse, CRA, or in a medical field.
• Experience handling customer requests via phone and email; call-center background preferred.
• Well-organized and able to provide first-class service to customers.

Responsibilities

• Be the contact person for patients.
• Screen patients (no sales calls; pure customer service).
• Help doctors and patients connect with each other.

Skills

Customer service

Phone communication

Organization

First-class service

Education

Nursing / CRA background

Job description

Clariness GmbH is seeking a freelance representative to manage clinical trial sites and ensure patient recruitment. The role centers on engaging with patients via phone and email, acting as the main contact for the patient community, and supporting doctors and patients in connecting with each other.

You will screen patients, provide warm, professional customer service, and work within a team to facilitate smooth study participation.