Bilingual Clinical Trials Patient Support Specialist

Clariness; United States; Remote; USD 28,000 - 55,000; Full time

Job summary

Clariness is seeking a freelance/project-based representative to manage clinical trial sites and ensure patient recruitment. The role focuses on engaging with patients via phone to provide first-class service and connect them with doctors and trial sites.

Ideal candidates have a nursing or CRA background, strong medical topic understanding, and prior customer service experience over the phone or email. Bilingual Mandarin and English is required; morning to evening hours may be needed depending

Qualifications

• Experience in patient-focused roles in healthcare.
• Ability to communicate clearly by phone and email.
• Familiar with clinical trial terminology and processes.

Responsibilities

• Represent Clariness as the contact for patients.
• Screen patients; not sales, pure customer service.
• Help doctors and patients connect with each other.

Skills

Customer service

Phone communication

Healthcare knowledge

Organized

Bilingual English Mandarin

Education

Nursing background

Job description

Clariness is seeking a freelance/project-based representative to manage clinical trial sites and ensure patient recruitment. The role focuses on engaging with patients via phone to provide first-class service and connect them with doctors and trial sites.

Ideal candidates have a nursing or CRA background, strong medical topic understanding, and prior customer service experience over the phone or email. Bilingual Mandarin and English is required; morning to evening hours may be needed depending