Clinical Trial Patient Support Specialist

Clariness; United States; A distancia; USD 34.000 - 55.000; Jornada completa

Descripción de la vacante

Clariness GmbH is seeking a freelance representative to manage clinical trial sites and ensure patient recruitment. The role focuses on patient contact via phone and email, screening without sales pressure, and supporting doctors and patients in connecting with one another.

Latvian (native) and English are required, with prior healthcare or CRA experience preferred. The position requires excellent organization, strong communication, and availability across various times, including potential

Formación

• Speak Latvian (mother-tongue) and English.
• Have worked as a Nurse, CRA, or in the medical field.
• Experience in handling customers’ requests via phone and email; call center experience preferred.
• Be well-organized and a confident communicator with the desire to provide first-class service to customers.
• Able to work morning, noon, afternoon, and possibly evening shifts.

Responsabilidades

• Represent the company as the contact person for patients.
• Screen patients (no sales calls, pure customer service).
• Help doctors and patients connect with each other as part of a team.

Conocimientos

Customer service

Phone communication

Organizational skills

Communication skills

Latvian language

Educación

Healthcare experience (Nurse/CRA)

Herramientas

Descripción del empleo

Clariness GmbH is seeking a freelance representative to manage clinical trial sites and ensure patient recruitment. The role focuses on patient contact via phone and email, screening without sales pressure, and supporting doctors and patients in connecting with one another.

Latvian (native) and English are required, with prior healthcare or CRA experience preferred. The position requires excellent organization, strong communication, and availability across various times, including potential