Clinical Trials Front Desk Coordinator

Elite Clinical Network; Pomona, Northern (CA, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Elite Clinical Network in Pomona, CA seeks a dedicated Medical Receptionist to be the first point of contact for patients, physicians, and staff. You will answer calls, schedule appointments, register new patients, and ensure smooth operations in a busy clinical trial setting.

You will inform patients about study details, assist with data entry, and help recruit for ongoing and new studies while maintaining a professional, welcoming front desk environment.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and a professional demeanor.
• Knowledge of basic medical terminology and medical office experience.
• Strong organizational and multitasking abilities.
• Ability to work under pressure with flexibility.
• Strong communication and problem-solving skills.
• Ability to work independently with professional judgment.
• Team-oriented collaboration with diverse professionals.

Responsibilities

• Answer clinic phones, monitor call queues, and direct calls to the appropriate team members.
• Schedule and reschedule patient appointments based on availability and protocols.
• Register new patients and answer questions, directing them to staff as needed.
• Perform data entry related to patient registration and scheduling.
• Maintain a clean, welcoming reception area for patients and visitors.
• Assist with general office duties, including mail and faxes.
• Support the Clinic Supervisor with additional duties as required.

Skills

Customer service

Medical terminology

Phone handling

Scheduling appointments

Data entry

Multitasking

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

Medical office software

Job description

Elite Clinical Network in Pomona, CA seeks a dedicated Medical Receptionist to be the first point of contact for patients, physicians, and staff. You will answer calls, schedule appointments, register new patients, and ensure smooth operations in a busy clinical trial setting.

You will inform patients about study details, assist with data entry, and help recruit for ongoing and new studies while maintaining a professional, welcoming front desk environment.