Front Desk Receptionist clinical research

Omnicure Clinical Research; Miami (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading clinical research company is seeking a Front Desk Coordinator in Miami. This full-time, on-site role involves welcoming patients and sponsors, managing appointments, and providing essential clerical support. The ideal candidate is bilingual, detail-oriented, and passionate about contributing to innovative medical research.

Qualifications

• Previous experience as a receptionist or in customer service is preferred.
• Comfortable in a fast-paced, research-driven environment.
• Willingness to learn through various training tools.

Responsibilities

• Greet and assist visitors and patients with warmth and professionalism.
• Manage scheduling and coordinate calendars for patient visits.
• Maintain a clean and organized front desk and waiting area.

Skills

Bilingual in English and Spanish

Organizational skills

Attention to detail

Customer service

Multitasking

Education

High school diploma or equivalent

Additional office or healthcare training

Tools

Microsoft Excel

Job description

Front Desk Receptionist - Clinical Research

Get AI-powered advice on this job and access more exclusive features.

Direct message the job poster from Omnicure Clinical Research.

At Omnicure Clinical Research, we are dedicated to advancing healthcare through innovative clinical trials. Our mission is inspired by personal experience and driven by the desire to expand access to breakthrough treatments. We specialize in Phase I–IV clinical trials, emphasizing patient recruitment, regulatory excellence, and operational quality. We partner with sponsors and physicians to deliver trusted results and shape the future of medicine and healthcare for generations to come. Our work is guided by integrity, compassion, and excellence.

Role Description:

This is a full-time, on-site position based in Doral, Florida, for a Front Desk Coordinator at Omnicure Clinical Research. As the first point of contact for patients, sponsors, and staff, this role is essential in creating a welcoming, professional, and organized environment. The ideal candidate is courteous, reliable, and detail-oriented, with a passion for service and an interest in contributing to cutting-edge medical research.

Schedule:

Monday to Friday, 8:00 AM to 4:30 PM or 9:00 AM to 5:00 PM, depending on study needs and patient flow.

Primary Responsibilities:

1. Greet and assist visitors and patients with warmth, professionalism, and a genuine desire to help
2. Confirm appointments, manage scheduling, and coordinate calendars for patient visits
3. Maintain a clean, organized, and presentable front desk and waiting area
4. Collect, certify, and organize essential subject documents (IDs, signed consents, demographics)
5. Ensure bilingual materials (English/Spanish) are readily available for participants
6. Log every inquiry or call in the patient database for future study recruitment
7. Provide basic clerical and administrative support to clinical and regulatory staff
8. Learn and remain familiar with ongoing protocols, study inclusion/exclusion criteria, and consenting processes
9. Support logistics for patient transportation when needed (Uber, Lyft coordination)
10. Assist with maintaining organized regulatory and source document binders
11. Promote and uphold Omnicure’s core values of compassion, excellence, and integrity in every interaction

Qualifications:

1. Bilingual in English and Spanish – required
2. Previous experience as a receptionist, medical front desk, or in customer service
3. Highly organized, punctual, and reliable with strong attention to detail
4. Ability to multitask in a fast-paced, research-driven environment
5. Comfortable using Microsoft Excel and basic office software
6. Experience in clinical or healthcare settings is a plus
7. Prior experience in clinical research is not required but highly valued
8. High school diploma or equivalent required; additional office or healthcare training is a plus
9. Willingness to grow through on-the-job learning, podcasts, training videos, and other learning tools

At Omnicure Clinical Research, every interaction counts. We are committed to making every patient, sponsor, and team member feel seen, heard, and valued—and our Front Desk Coordinator plays a key role in that mission.