Clinical Trials Front Desk Coordinator

ECN Operating LLC; Pomona (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

ECN Operating LLC in Pomona, CA is seeking a dedicated Medical Receptionist to be the first point of contact for patients, physicians, and staff in a busy clinical trial setting. You will answer calls, schedule and register patients, and support daily operations.

This role requires excellent customer service, knowledge of medical terminology, and strong organizational skills. The ideal candidate can work independently and as part of a team, handling multiple tasks while maintaining a welcoming

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills with a professional and friendly demeanor.
• Knowledge of basic medical terminology and prior experience in a medical office setting, including phone handling and appointment scheduling.
• Strong organizational and multitasking abilities with the ability to prioritize tasks effectively.
• Ability to work under pressure while maintaining a positive attitude and flexibility.
• Strong problem-solving and communication skills.
• Ability to work independently with minimal supervision while using professional judgment and diplomacy.
• Capable of working well in a team-oriented environment, collaborating with a variety of professionals.

Responsibilities

• Answer clinic phones, monitor call queues, and direct calls to appropriate team members in a timely manner.
• Familiarize yourself with current clinical trials to accurately inform patients about study details (compensation, doctor visits, lab results, study medication).
• Schedule and reschedule patient appointments based on availability and written protocols, ensuring patient preferences are accommodated.
• Register new patients, answer their questions, and direct them to appropriate clinical staff when necessary.
• Perform computer data entry related to patient registration, scheduling, and other assigned programs.
• Maintain a clean and welcoming reception area and lobby for patients and visitors.
• Assist with general office duties, including distributing mail, faxes, and other administrative tasks as needed.
• Support the Clinic Supervisor with additional duties and responsibilities as required.

Skills

Customer service

Medical terminology

Appointment scheduling

Data entry

Organizational skills

Team collaboration

Phone handling

Problem solving

Education

High school diploma

Job description

ECN Operating LLC in Pomona, CA is seeking a dedicated Medical Receptionist to be the first point of contact for patients, physicians, and staff in a busy clinical trial setting. You will answer calls, schedule and register patients, and support daily operations.

This role requires excellent customer service, knowledge of medical terminology, and strong organizational skills. The ideal candidate can work independently and as part of a team, handling multiple tasks while maintaining a welcoming