Clinical Systems Specialist (Application Administrator)

Indiana University; Indianapolis (IN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical and dental insurance

Health savings account

Tuition subsidy for IU employees

10 paid holidays

Generous paid time off

Job summary

The Indiana University School of Dentistry seeks a Clinical Systems Specialist to provide technical and operational support for clinical and imaging systems across patient care, education, and clinical operations. You will troubleshoot issues, assist with system administration and maintenance, and collaborate with faculty, staff, and vendors to resolve challenges.

The role emphasizes documentation, training, and continuous improvements to enhance system functionality and user experience.

Qualifications

• Bachelor's degree required; field preferred: computer science, information systems, or related.
• Demonstrates strong communication and problem-solving skills.
• Ability to manage multiple priorities and deliver customer-focused support.

Responsibilities

• Provide operational and technical support for clinical and imaging systems.
• Troubleshoot software, hardware, workflow, and connectivity issues impacting care and education.
• Assist with system administration, documentation, training, and end-user support.
• Develop and update SOPs, knowledge articles, and training materials.
• Collaborate with vendors and IU teams to resolve complex system issues.

Skills

Communication

Problem solving

Multitasking

Customer service

Troubleshooting

Education

Bachelor's degree

Job description

Department DENTISTRY-DENT INFOR & DIGITAL (IN-DSID-IUINA)

The Indiana University (IU) School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. Over the past 140 years, we've become a national leader in preparing oral health professionals, conducting innovative research that has an impact on patients and the profession, and providing patient-centered care.

Job Summary

The Clinical Systems Specialist provides technical and operational support for clinical and imaging systems, ensuring reliable performance across patient care, education, and clinical operations. The individual in this role troubleshoots system, workflow, and connectivity issues, supports system administration and maintenance, and collaborates with internal teams and vendors to resolve complex challenges. The position also contributes to documentation, training, and continuous improvements to enhance system functionality and user experience.

Department-Specific Responsibilities

• Provides operational and technical support for clinical systems, imaging systems, and related technologies used throughout the Indiana University School of Dentistry.
• Troubleshoots software, hardware, workflow, and system issues impacting patient care, education, and clinical operations.
• Assists with system administration, maintenance, testing, documentation, training, and support activities.
• Provides technical support to faculty, staff, and students utilizing clinical systems and related technologies.
• Troubleshoots and resolves software, hardware, imaging, workflow, and connectivity issues.
• Supports the administration, maintenance, testing, and production use of clinical systems and applications.
• Assists with user account management, access requests, system monitoring, and routine maintenance activities.
• Works with vendors and internal teams to diagnose and resolve system issues.
• Creates and maintains standard operating procedures (SOPs), technical documentation, and knowledge articles.
• Develops and provides user training materials and end-user support.
• Assists with special projects and other duties as assigned.

General Responsibilities

• Provides customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications.
• Troubleshoots and analyzes problems and bugs in applications and products.
• Supports the testing and production use of applications and products.
• Performs upgrades, releases, customization, and documentation of work according to team's established methodology.
• Collaborates with technical and functional business clients and teams within the central information technology organization.
• Assists in project planning, formulating objectives, estimating tasks, and evaluation of customer requests.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Education

• Required Bachelor's degree (preferably in computer science, business systems, or a related field).

Work Experience

• Preferred Some experience in customer and application support or a related field.

Skills

• Proficient communication skills.
• Demonstrates problem solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates customer service skills.
• Quickly troubleshoots and resolves problems.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

This is an exempt position. Work Location IU School of Dentistry Indianapolis, IndianaThis is an in-person position. Advertised Salary $55,000.00 - 60,000.00 per year based on experience and internal equity.

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Job Classification

Career Level: CoreFLSA: ExemptJob Function: Information TechnologyJob Family: Software/App, Admin & Analysis

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us Request Support

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