Part-Time Educational Technology and Student Support Assistant

Indiana University; Indianapolis (IN); On-site; USD 25,000 - 28,000; Part time

Job summary

Indiana University is seeking a Part-Time Educational Technology and Student Support Assistant to assist medical students and support educational tech across LMS and Canvas. You will balance front-desk duties with project work, data analysis, and documentation, collaborating with faculty and staff to improve technology use.

The role is in-person at the Medical Education and Research Building in Indianapolis, offering $18.00–$20.00 per hour for up to 25 hours per week, with a comprehensive

Qualifications

• Proficiency in Excel, Smartsheets, and Canvas course documents.
• Strong communication and customer-service skills.
• Experience with educational technology or LMS.
• Able to troubleshoot tech issues and support students.

Responsibilities

• Builds and maintains spreadsheets, Smartsheets, and Canvas course documents.
• Offers innovative technology solutions to enhance processes.
• Assists with front desk coverage, hospitality needs, and responding to student questions.
• Provides technical support for LMS, classrooms, and virtual environments.
• Collaborates with stakeholders to select and use technology tools.
• Creates documentation and user guides for tools and workflows.

Skills

Educational tech

Excel

Smartsheets

Canvas LMS

Data analysis

Communication

Customer service

Problem solving

Teamwork

Adaptability

Education

High school level

Tools

Smartsheets

Canvas

Excel

Job description

DEAN MED-MEDICAL STUDENT EDUCA (IN-DMSE-IUINA)

The Part-Time Educational Technology and Student Support Assistant is based within the Student Affairs office and serves as a key resource for supporting medical students while also contributing to operational and technology-focused projects. The position balances direct student support with project-based work, including data analysis, reporting, process improvement initiatives, and support of educational technologies used across Medical Student Education.

Department-Specific Responsibilities

• Builds and maintains spreadsheets, Smartsheets (collaborative work management program), and Canvas course documents.
• Offers innovative technology solutions to enhance both business and educational processes.
• Assists with front desk coverage, hospitality needs, customer service, and responding to student questions and concerns, while also managing projects.
• Provides technical support and troubleshooting for educational technology systems, including learning management systems (LMS), active learning classrooms, electronic collaboration tools, and virtual environments.
• Assists the Business Analyst advise faculty and staff on the selection and use of technology tools and platforms to support instructional goals.
• Collaborates with stakeholders to understand technology needs and recommend appropriate solutions.
• Creates documentation and user guides for technology tools, workflows, and systems.
• Collaborates with other team members to innovate and improve existing technology solutions.
• Stays informed about emerging technologies and trends in educational technology.

EDUCATION

• General knowledge at the high school level.

WORK EXPERIENCE

• Experience in educational technology, information technology, computer science, or a related field.

Skills

Required

• Strong interest and familiarity with educational technologies and systems.
• Proficiency in building and managing Excel spreadsheets, Smartsheets, and Canvas course documents.
• Excellent communication skills and ability to interact effectively with faculty, staff, and students.
• Problem-solving skills and ability to troubleshoot technical issues.
• Ability to work independently and as part of a team.
• Strong customer-service mindset.
• Ability to seamlessly transition between assisting students, supporting events, working with data, and helping implement and maintain educational technology solutions.
• Ability to be adaptable and comfortable working in a fast-paced environment where priorities may shift throughout the day.
• Strong attention to detail.
• Ability to think analytically.

Preferred

• Experience working with student administration systems or learning management systems (LMS).
• Familiarity with active learning methodologies and classroom technologies.
• Knowledge of electronic collaboration tools, social networking platforms, electronic conferencing, and virtual environments.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This is a unique opportunity for someone who enjoys both people-facing work and behind-the-scenes project support.

Medical Education and Research Building

350 West 14th Street
Indianapolis, Indiana 46202

This is an in-person position.

$18.00 - 20.00 per hour

Up to 25 hours per week, 3-5 days per week, ideally 5 hours per day

10:00 AM to 3:00 PM (open to discussion)

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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