Clinical Support Specialist - Patient Care

U.S. Department of Veterans Affairs; Indianapolis (IN); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Federal health benefits

Job summary

The U.S. Department of Veterans Affairs at the Richard L. Roudebush VA Medical Center in Indianapolis seeks a Medical Support Assistant to support physicians, nurses, and healthcare teams delivering direct patient care.

Key duties include handling scheduling, patient information management, and frontline clerical support using VA/EHR systems; strong customer service and effective communication are essential. Work hours are standard business week with potential call-center duties as needed.

Qualifications

• Advanced knowledge of medical terminology to understand diagnoses and procedures.
• Strong customer service skills with ability to identify concerns and refer to appropriate staff.
• Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive information in EHRs and scheduling systems.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently across a wide range of duties.
• Effective communication with internal and external customers in person, electronically or by telephone.

Responsibilities

• Provide clerical support to care teams and patient care processes.
• Screen and route phone calls and provide information per privacy rules and clinic processes.
• Schedule consultations, labs, and imaging based on physician orders.
• Coordinate with clinics to minimize patient travel and scheduling conflicts.
• Maintain patient confidentiality under HIPAA.

Skills

Medical terminology

Customer service

Computer systems

Appointment scheduling

Independence

Communication

Education

High school diploma / GED

Two years education above high school

Job description

The U.S. Department of Veterans Affairs at the Richard L. Roudebush VA Medical Center in Indianapolis seeks a Medical Support Assistant to support physicians, nurses, and healthcare teams delivering direct patient care.

Key duties include handling scheduling, patient information management, and frontline clerical support using VA/EHR systems; strong customer service and effective communication are essential. Work hours are standard business week with potential call-center duties as needed.