Clinical Support Specialist (MA or LPN)

Axess Family Services, Inc.; Virginia; On-site; USD 28,000 - 41,000; Full time

Job summary

Axess Medical seeks a Clinical Support Staff (Medical Assistant or LPN) to support physicians in a federally qualified community health center. You will perform patient intake, vital signs, med administration, and health education, aligning with licensure and safety standards.

We value accuracy, teamwork and strong customer service. The role requires ability to manage a busy workload, document in the electronic health record, and follow OSHA and health department guidelines.

Qualifications

• Graduation from an accredited nursing program, or certification as a medical assistant.
• Holds and maintains an unrestricted LPN license in the State of Ohio or holds a certified medical assisting certification.
• Holds and maintains BLS certification through the American Heart Association
• Ability to read, write and speak English
• Two to five years of community health experience preferred.
• Computer competency to include use of word processing, e-mails, and internet.
• Previous experience with electronic health record technology is preferred

Responsibilities

• Conduct pre-visit planning at least one day in advance of each scheduled patient appointment.
• Assist providers with patient office visits, including rooming patients, documenting patient’s history, and recording vital signs.
• Prepare, administer, and document medications and/or procedures as directed by the medical provider.
• Provide counseling and health education to patients by providing necessary literature and instruction for continuity of care.
• Follow all OSHA regulations for hazardous materials.
• Prepare exam rooms, including cleaning after each patient, upkeep, and re-stocking of supplies.
• Perform all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Exchange honest and constructive feedback,
• Supporting team goals
• Encouraging other team members
• Collaborating with patient care team members to consolidate work, solve problems, create efficiencies, and reduce costs.
• Execute responsibilities within a team structure with minimal supervision.
• Demonstrate flexibility/adaptability in meeting environmental constraints and demands.
• Assume accountability for demonstrating behaviors consistent with API’s written policies and procedures.
• Ability to lift, carry and store clinical equipment and supplies within the center as directed.
• Follow Health Department guidelines regarding communicable diseases.
• Document all nursing care consistent with professional standards utilizing the agency approved electronic health record.
• Communicate appropriate information, both verbal and written, diplomatically with patients and staff, including those which may be of a sensitive nature to ensure continuity of care.
• Address all incoming phone calls, patient requests, and voicemail throughout the day.
• Respond to all telephone encounters, fax inbox, and scan inbox throughout the day.
• Protect confidential information of patients from unauthorized use or disclosure.
• Coordinate inventory, order processing and distribution of products and services.
• Ensure appropriate distribution of tasks within your team.
• Participate in daily huddles.
• Attend regular department meetings and effectively train/educate the team.
• Ensure daily duties, logs and checklists are being completed accurately.
• Adhere to departmental policies and procedures.

Skills

English literacy

Teamwork

Customer service

Medical documentation

Education

Nursing program graduate or Medical Assistant certification

Tools

Electronic health record systems

Job description

Axess Medical seeks a Clinical Support Staff (Medical Assistant or LPN) to support physicians in a federally qualified community health center. You will perform patient intake, vital signs, med administration, and health education, aligning with licensure and safety standards.

We value accuracy, teamwork and strong customer service. The role requires ability to manage a busy workload, document in the electronic health record, and follow OSHA and health department guidelines.