Clinical Support Specialist II — Patient Care

CHRISTUS Health; Santa Fe (NM); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

CHRISTUS Health in Santa Fe, NM seeks an intermediate-level clinical and administrative support professional for outpatient services. You will assist care teams, document in EMR, and help ensure efficient clinic operations with growing clinical independence.

The role emphasizes patient interactions, scheduling, care coordination, and adherence to clinical protocols, contributing to high-quality patient care and workflow efficiency.

Qualifications

• High School Diploma or GED required, or two years of relevant work experience.
• Completion of a healthcare-related program (e.g., Medical Assistant, Nursing Assistant, EMT).
• One year of experience in clinical or patient care setting required.
• Basic Life Support (BLS) certification from the American Heart Association required; Certified Medical Assistant preferred.

Responsabilités

• Greets patients in person and by phone in a professional, courteous, and service-oriented manner.
• Registers patients accurately by collecting and verifying demographic, insurance, and financial information.
• Schedules appointments, follow-up visits, diagnostic tests, and referrals in accordance with clinic protocols.
• Coordinates and communicates patient messages between patients and providers, ensuring timely follow-up.
• Documents patient interactions, test results, and care activities accurately in the electronic medical record (EMR).
• Assists patients, nurses, providers, and care team members with patient flow and clinical support activities.
• Obtains and records vital signs in accordance with established clinical guidelines.
• Collects and documents patient history related to the chief complaint to support provider evaluation.
• Performs point-of-care testing under supervision and in accordance with established protocols.
• Ensures proper quality control, documentation, and compliance for all point-of-care testing performed.
• Prepares exam rooms, equipment, and supplies to ensure readiness and a safe patient care environment.
• Maintains cleanliness and organization of clinical and administrative areas.
• Supports coordination of referrals, prior authorizations, and follow-up care activities.
• Demonstrates growing proficiency and independence in clinical and administrative responsibilities.

Connaissances

Patient care

Clinical coordination

Documentation in EMR

Communication

Formation

High School Diploma or GED

Two years of relevant work experience

Healthcare-related program completion

Outils

EMR systems

Vital signs devices

Description du poste

CHRISTUS Health in Santa Fe, NM seeks an intermediate-level clinical and administrative support professional for outpatient services. You will assist care teams, document in EMR, and help ensure efficient clinic operations with growing clinical independence.

The role emphasizes patient interactions, scheduling, care coordination, and adherence to clinical protocols, contributing to high-quality patient care and workflow efficiency.