Clinical Support Specialist-Full Time

Affinity Hospice; Marietta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO & Holidays

Gas Card Program

Healthcare benefits

401K

Employee Assistance Program

Tuition Reimbursement

Internal Advancement

End of Life Training

Job summary

Affinity Hospice is seeking an Administrative Support Specialist to assist the IDG clinical team with medical records, scheduling, QA, and IDG documentation support.

The role emphasizes maintaining compliant clinical records, coordinating with care teams, and ensuring timely, accurate filing and retrieval of sensitive information in a hospice environment.

Qualifications

• Diploma/Degree in nursing with a Licensed Practical Nurse (LPN) or related field from an accredited college or university or the international equivalent is preferred.
• Licensed Practical Nurse (LPN) is preferred.
• One (1) year experience in clinical records management, preferably in hospice care operations.
• Information systems knowledge required.
• Accredited Records Technician Certification preferred.

Responsibilities

• Manage all daily clinical records functions including establishing and implementing clinical records policies.
• Ensure clinical record systems are maintained in compliance with state, federal, and ACHC regulations.
• Maintain comprehensive working knowledge of state, federal, and ACHC documentation regulations and serves as a resource for appropriate organization personnel.
• Protect all clinical records through the establishment and implementation control procedures for all open and closed records.
• Protect the confidentiality of patient and organization information through effective controls and direct supervision of clinical records.
• Forward copies of clinical records to authorized users according to policy.
• Complete an administrative record audit following patient discharge and forward the record to the Clinical Manager for clinical audit.
• Monitor aged unsigned physician orders and submit second and third requests for signed orders to overdue physicians.
• Call or visit the offices of seriously overdue physicians.
• Supervise the use of the clinical records information system and maintain a comprehensive working knowledge of the system including upgrades and enhancements.
• Recruit, select, orient, and manage members of the clinical records team.
• Manage the members of the clinical record team to ensure accurate and prompt filing and retrieval of clinical records.
• Responsible for providing direct support and assistance related to scheduling activities as assigned
• Work directly with clinical, administrative, and leadership team members to ensure scheduling assignments are established, communicated, and coordinated to support the needs of patients and families as outlined via the Plan of Care and IDG.
• Perform other Clinical Support duties as assigned by management to support department goals and initiatives.
• Demonstrate the ability to collaborate with an IDG member.
• Knowledge of corporate business management, governmental regulations and general hospice operation standards.
• Demonstrate good communication skills and public relations skills.
• Demonstrate autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Skills

Information systems knowledge

Documentation and record management

Attention to detail

Communication skills

Education

LPN diploma/degree

Tools

EHR software

Healthcare information systems

Job description

Job Description:

About Us:

Affinity Hospice is one of the fastest growing, privately held hospice organizations in the country. We are passionate about giving exceptional care to our hospice patients and their families. We believe the care we provide trulymattersand we would love to have you join our nationally recognized team!

What We Offer:

• Paid Time Off (PTO), Sick Time, and Holiday Pay
• Gas Card Program and Car Maintenance Stipend
• BenefitPackage (Medical, Dental, Vision and more) for full-time employees
• 401K
• Employee Assistance Program
• Tuition Reimbursement for eligible employees
• Internal Company Advancement
• Free end of life training

Position Summary:

Responsible for providing direct and comprehensive administrative support to the hospice IDG clinical team, which encompasses medical records, scheduling, QA activities, and IDG documentation support.

Hours / Schedule:

Full Time; (40) hours / week.

Minimum Qualifications:

• Diploma/Degree in nursing with a Licensed Practical Nurse (LPN) or related field from an accredited college or university or the international equivalent is preferred.
• Licensed Practical Nurse (LPN) is preferred.
• One (1) year experience in clinical records management, preferably in hospice care operations.
• Information systems knowledgerequired.
• Accredited Records Technician Certification preferred.

Key Responsibilities:

• Manage all daily clinical records functions including establishing and implementing clinical records policies.
• Ensure clinical record systems aremaintainedin compliance with state, federal, and ACHC regulations.
• Maintain comprehensive working knowledge of state, federal, and ACHC documentation regulations and serves as a resource forappropriate organizationpersonnel.
• Protect all clinical records through the establishment andimplementationcontrol procedures for all open and closed records.
• Protect the confidentiality ofpatientand organization information through effective controls and direct supervision of clinical records.
• Forward copies of clinical records toauthorizedusers according to policy.
• Complete an administrative record audit following patient discharge andforwardthe record to the Clinical Manager for clinical audit.
• Monitor aged unsigned physician orders andsubmitsecond and third requests for signed orders to overdue physicians.
• Call or visit the offices of seriously overdue physicians.
• Supervise the use of the clinical records information system andmaintaina comprehensive working knowledge of the system including upgrades and enhancements.
• Recruit, select, orient, and manage members of the clinical records team.
• Manage the members of the clinical record team to ensureaccurateand prompt filing and retrieval of clinical records.
• Responsible for providing direct support andassistancerelated to scheduling activities as assigned
• Work directly with clinical, administrative, and leadership team members to ensure scheduling assignments areestablished, communicated, and coordinated to support the needs of patients and families as outlined via the Plan of Care and IDG.
• Perform other Clinical Support duties as assigned by management to support department goals and initiatives.
• Demonstrate the ability to collaborate with an IDG member.
• Knowledge of corporate business management, governmentalregulationsand general hospice operation standards.
• Demonstrategood communicationskills and publicrelationskills.
• Demonstrate autonomy, organization, assertiveness,flexibilityand cooperation in performing job responsibilities.

Affinity Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.