Clinical Support Specialist-Full Time

Affinity Hospice Holdings, LLC; Marietta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO

Gas card

Medical benefits

401K

Employee Assistance Program

Tuition reimbursement

Advancement opportunities

End-of-life training

Job summary

Affinity Hospice Holdings, LLC is seeking an experienced administrative professional to support the hospice IDG clinical team. You will manage medical records, scheduling, QA activities, and IDG documentation to ensure compliant operations.

The role emphasizes confidential record handling, coordination with clinicians, and effective scheduling to support patient and family needs while maintaining regulatory standards.

Qualifications

• Diploma/Degree in nursing with an LPN or related field from an accredited program; LPN preferred.
• Licensed Practical Nurse (LPN) is preferred.
• One year of experience in clinical records management, preferably in hospice operations.
• Information systems knowledge required; Accredited Records Technician certification preferred.

Responsibilities

• Manage daily clinical records functions and implement policies.
• Ensure records systems comply with state, federal, and ACHC regulations.
• Maintain knowledge of documentation regulations and serve as a resource for staff.
• Protect confidentiality of patient and organization information with effective controls.
• Forward clinical records to authorized users and conduct administrative audits after discharge.
• Monitor overdue physician orders and follow up to obtain signed orders.
• Oversee the clinical records system and coordinate upgrades and enhancements.
• Recruit, orient, and manage the clinical records team; ensure accurate filing and retrieval.
• Support scheduling activities and coordinate with IDG members to meet patient needs.

Skills

Information systems knowledge

Public relations skills

Education

LPN certification

Nursing degree

Tools

Clinical records system

Job description

About Us:

Affinity Hospice is one of the fastest growing, privately held hospice organizations in the country. We are passionate about giving exceptional care to our hospice patients and their families. We believe the care we provide truly matters and we would love to have you join our nationally recognized team!

What We Offer:

• Paid Time Off (PTO), Sick Time, and Holiday Pay
• Gas Card Program and Car Maintenance Stipend
• Benefit Package (Medical, Dental, Vision and more) for full-time employees
• 401K
• Employee Assistance Program
• Tuition Reimbursement for eligible employees
• Internal Company Advancement
• Free end of life training

Position Summary:

Responsible for providing direct and comprehensive administrative support to the hospice IDG clinical team, which encompasses medical records, scheduling, QA activities, and IDG documentation support.

Hours / Schedule:

Full Time; (40) hours / week.

Minimum Qualifications:

• Diploma/Degree in nursing with a Licensed Practical Nurse (LPN) or related field from an accredited college or university or the international equivalent is preferred.
• Licensed Practical Nurse (LPN) is preferred.
• One (1) year experience in clinical records management, preferably in hospice care operations.
• Information systems knowledge required.
• Accredited Records Technician Certification preferred.

Key Responsibilities:

• Manage all daily clinical records functions including establishing and implementing clinical records policies.
• Ensure clinical record systems are maintained in compliance with state, federal, and ACHC regulations.
• Maintain comprehensive working knowledge of state, federal, and ACHC documentation regulations and serves as a resource for appropriate organization personnel.
• Protect all clinical records through the establishment and implementation control procedures for all open and closed records.
• Protect the confidentiality of patient and organization information through effective controls and direct supervision of clinical records.
• Forward copies of clinical records to authorized users according to policy.
• Complete an administrative record audit following patient discharge and forward the record to the Clinical Manager for clinical audit.
• Monitor aged unsigned physician orders and submit second and third requests for signed orders to overdue physicians.
• Call or visit the offices of seriously overdue physicians.
• Supervise the use of the clinical records information system and maintain a comprehensive working knowledge of the system including upgrades and enhancements.
• Recruit, select, orient, and manage members of the clinical records team.
• Manage the members of the clinical record team to ensure accurate and prompt filing and retrieval of clinical records.
• Responsible for providing direct support and assistance related to scheduling activities as assigned Work directly with clinical, administrative, and leadership team members to ensure scheduling assignments are established, communicated, and coordinated to support the needs of patients and families as outlined via the Plan of Care and IDG.
• Perform other Clinical Support duties as assigned by management to support department goals and initiatives.
• Demonstrate the ability to collaborate with an IDG member.
• Knowledge of corporate business management, governmental regulations and general hospice operation standards.
• Demonstrate good communication skills and public relation skills.
• Demonstrate autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Affinity Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Mission of Affinity Hospice is building the legacy of providing exceptional individualized hospice and palliative care, which ensures the physical, emotional, psychosocial, and spiritual support of our patients; their family members; and employees within the communities we serve.