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Customer Support Specialist (Remote)

Artificial Intelligence

Remote

USD 60,000 - 75,000

Full time

30+ days ago

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Job summary

An innovative health-tech company is seeking a Customer Support Specialist to provide empathetic and technically fluent support to healthcare professionals. In this role, you will engage with clients through various channels, assist with technical issues, and contribute to the knowledge base. This position offers a dynamic environment with opportunities for growth into customer success or solutions roles. Join a forward-thinking team dedicated to improving healthcare through cutting-edge AI-driven tools and make a meaningful impact on client experiences.

Benefits

Quarterly Customer Impact Bonus

Potential for Permanent Role

Flexible Schedule

Qualifications

2+ years in customer support, preferably in healthcare or SaaS.
Strong communication skills to explain technical issues.

Responsibilities

Respond to inbound inquiries via chat, email, and ticketing systems.
Document, diagnose, and resolve routine platform issues.

Skills

Customer Support

Technical Troubleshooting

Communication

Problem-Solving

Documentation

Education

Experience in Healthcare or SaaS

2+ years in Customer Support

Tools

Zendesk

Intercom

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Artificial Intelligence Works Staffing Inc. is hiring on behalf of a rapidly scaling health-tech company that develops AI-driven diagnostic tools and real-time clinical dashboards used by over 600 hospitals and outpatient networks. We’re seeking a Customer Support Specialist who can deliver responsive, empathetic, and technically fluent support to healthcare professionals and enterprise clients. Specialists here partner closely with product, engineering, and implementation teams, and often grow into customer success, solutions, or QA roles within 12–18 months based on ownership and client impact.

What You’ll Do

Frontline Support: Respond to inbound inquiries via chat, email, and ticketing systems (Zendesk, Intercom), assisting users with technical issues, account questions, and onboarding guidance.
Issue Triage & Resolution: Document, diagnose, and resolve routine platform issues. Escalate bugs and high-priority items to engineering, ensuring timely follow-through and clear internal logs.
User Education & Enablement: Guide clinicians and hospital admins through platform features, offering personalized support for onboarding, configuration, and workflow best practices.
Knowledge Base Contribution: Maintain and expand internal and external knowledge base articles, FAQs, and troubleshooting guides in collaboration with the product education team.
Feedback Loop Participation: Track and categorize recurring issues or user pain points. Share insights with product and design teams to improve usability and drive roadmap decisions.
Support Readiness & QA: Participate in product release testing, script validation, and live support readiness for new features or integrations.

Your Toolkit

• Bonus: Familiarity with EHR systems, HL7/FHIR flows, or diagnostic imaging platforms

What We’re Looking For

Experience: 2+ years in customer support, helpdesk, or user operations—preferably in healthcare, SaaS, or regulated software environments

Communication: Clear, calm, and professional written and verbal skills; able to explain technical issues to non-technical users

Empathy & Patience: Strong interpersonal skills; experience supporting clinicians or time-sensitive users is a plus

Problem-Solving: Organized, detail-oriented, and resourceful in resolving issues or triaging effectively under pressure

Documentation: Comfortable creating and updating support articles, ticket workflows, and escalation paths

Schedule: Availability during core U.S. business hours with occasional coverage for off-hours or urgent tickets

Compensation

Base: $60,000 – $75,000

Quarterly customer impact bonus (up to 10%)

Full‑time, 12‑month contract with strong potential to convert to a permanent role

Artificial Intelligence Works Staffing Inc. is an equal-opportunity employer. We welcome applicants from support, healthcare, or technical documentation backgrounds—and encourage candidates with non-traditional paths to apply.

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