Clinical Studio Lead: Nursing Manager & Customer Experience

Content Creators; Annapolis (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Rowan is seeking a Clinical Studio Manager to oversee the Annapolis piercing studio, ensuring a safe, welcoming environment and top-tier customer service with strong sales focus.

The role requires RN/LPN licensure, leadership experience in a retail or service setting, and a passion for education and patient safety. You will coach staff, manage operations, and drive revenue while maintaining Rowan’s clinical standards.

Qualifications

• Proven experience in a retail management role (3–5 years) in a service environment.
• Strong leadership skills with ability to inspire and develop a team.
• Ability to drive sales targets and deliver exceptional customer service.

Responsibilities

• Oversee piercing studio operations and ensure safety, cleanliness and guest experience.
• Lead and coach Nurse Piercers and Sales Associates to meet performance targets.
• Manage scheduling, inventory, and payroll adherence while maintaining brand standards.

Skills

Retail management

Leadership

Staff coaching

Customer experience

Sales targets

Education

RN or LPN/LVN License

Tools

POS systems

Job description

Rowan is seeking a Clinical Studio Manager to oversee the Annapolis piercing studio, ensuring a safe, welcoming environment and top-tier customer service with strong sales focus.

The role requires RN/LPN licensure, leadership experience in a retail or service setting, and a passion for education and patient safety. You will coach staff, manage operations, and drive revenue while maintaining Rowan’s clinical standards.