Clinical Specialist: Cranial & Spinal Robotics

Medtronic; Town of Texas (WI); On-site; USD 76,000 - 114,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition assistance

Paid time off

Well-being program

Job summary

Medtronic in the United States is seeking a Clinical Specialist for Enabling Technologies to reside in the designated territory and travel to multiple accounts for on-site installations. A valid driver’s license and willingness to travel are essential as you will support technology-enabled procedures across Neuroscience and CST platforms.

The role emphasizes educating physicians and hospital staff, maintaining hardware/software, and ensuring service commitments.

Qualifications

• High School Diploma or GED and a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience.
• Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience.
• A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience.

Responsibilities

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers
• Represent Medtronic during technology-enabled procedures to provide technical assistance
• Maintain system hardware and software to maximize system performance
• Install software and hardware upgrades
• Perform system preventative maintenance
• Provide telephone clinical support to customers
• Use UNIX/Linux commands to modify operating files
• Fulfill software and service contract obligations
• Act as the primary Medtronic customer liaison for repair and technical support issues
• Provide timely information to the district team regarding customer concerns, issues and market opportunities
• Provide service to customers per their individual needs
• Maintain familiarity with status of calls and issues at customer sites
• Report necessary complaints and partner with CSM/NRC to ensure full resolution
• File weekly site visit and customer contact reports for service improvement purposes
• Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures
• Provide a clinical resource for surgeons, clinicians and others being trained
• Update customers on tips, shortcuts and suggestions, as appropriate
• Participate in in-house sponsored customer training at designated sites for both internal and external partners
• Provide training and resources for hospital staff to enable them to conduct training for their personnel (train-the-trainer)
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
• Submit reports and provide information as directed
• Cooperate with all personnel on the execution of Company programs
• Support more complex, new image-guided products and applications to physicians and hospital staff
• Work as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
• Provide input on new product development based on in-field experience
• Be responsible for documentation at new or existing installations
• Adhere to company policies and conduct all business in an ethical manner

Skills

Clinical experience

Medical sales

Medical imaging

Navigation/Robotics

Driver's license

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Tools

UNIX/Linux

Job description

Medtronic in the United States is seeking a Clinical Specialist for Enabling Technologies to reside in the designated territory and travel to multiple accounts for on-site installations. A valid driver’s license and willingness to travel are essential as you will support technology-enabled procedures across Neuroscience and CST platforms.

The role emphasizes educating physicians and hospital staff, maintaining hardware/software, and ensuring service commitments.