Clinical Services Leader — Patient Care & Team Coaching

Now Optics; Longview (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Stanton Optical in Longview, TX is seeking a Clinical Services Manager to supervise the store team and ensure quality patient care while meeting clinical and sales goals.

You will collaborate with the Brand Manager and Clinical Operations to train staff, maintain HIPAA-compliant records, and uphold brand standards. This full-time role requires strong leadership, communication, and a commitment to mentorship.

Qualifications

• At least 1 year of retail management or clinical leadership.
• Associate’s degree or advanced certification beyond high school.
• Strong communication skills in a fast-paced team environment.
• Passion for exceptional patient care and mentoring others.
• Flexibility to adapt to changing schedules and business needs.

Responsibilities

• Supervise store team to meet clinical goals with guidance from Clinical Operations.
• Act as Manager on Duty to achieve overall store goals.
• Drive sales while delivering outstanding patient service and experience.
• Train Doctor Technicians on pre-testing, contact lens care and PEG standards.
• Ensure HIPAA-compliant records and maintain brand standards.

Skills

Retail management

Customer service

Leadership

Mentoring

Flexibility

Office tools

Optical/clinical experience

Education

Associate degree or higher certification

Tools

MS Word

Google Docs

Job description

Stanton Optical in Longview, TX is seeking a Clinical Services Manager to supervise the store team and ensure quality patient care while meeting clinical and sales goals.

You will collaborate with the Brand Manager and Clinical Operations to train staff, maintain HIPAA-compliant records, and uphold brand standards. This full-time role requires strong leadership, communication, and a commitment to mentorship.