Medical Support Assistant: Scheduling & Patient Care

U.S. Department of Veterans Affairs; Dublin (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal benefits

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) at the Carl Vision Medical Center. The role involves administrative support, patient scheduling, and handling sensitive medical information in the VistA/CPRS environment.

Candidates must meet basic requirements and KSAs; the full performance level is GS-5 with opportunities for growth and comprehensive federal benefits. Work schedule is Mon-Fri, 8:00am-4:30pm.

Qualifications

• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures.
• Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff.
• Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information (PII).

Responsibilities

• Provide administrative support to clinical and administrative staff throughout clinic and CBOC areas.
• Coordinate scheduling for diagnostic testing and consultative appointments for many clinical services.
• Ensure compliance with federal privacy regulations and maintain confidentiality of sensitive materials.
• Support eligibility processes and Beneficiary Travel Program as needed.

Skills

Medical terminology

Customer service

Computer skills

Scheduling appointments

Education

High school diploma

Postsecondary education desired

Tools

VistA

VSE/GUI/ISS

CPRS

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) at the Carl Vision Medical Center. The role involves administrative support, patient scheduling, and handling sensitive medical information in the VistA/CPRS environment.

Candidates must meet basic requirements and KSAs; the full performance level is GS-5 with opportunities for growth and comprehensive federal benefits. Work schedule is Mon-Fri, 8:00am-4:30pm.