Clinical Scheduling Navigator

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA is seeking a Scheduling Coordinator to manage established patient appointments, gather clinical information, and provide exceptional service to patients, families, and clinicians. The role supports physicians, PAs, nurses, and researchers in a fast-paced environment with emphasis on accuracy and patient-centered care.

Located in Boston, Dana-Farber Cancer Institute is a leading cancer center focused on research, treatment, and equity in care.

Qualifications

• Bachelor’s degree in health administration or related field.
• Up to 1 year of healthcare or customer service experience.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule appointments for existing patients per department guidelines, from single physician to multiple care providers.
• Obtain detailed clinical information face-to-face, by phone or electronically.
• Provide basic information regarding insurance referrals when applicable.
• Triager calls and direct patient flow; resolve issues or escalate as needed.
• Act as liaison between patient, family and providers to ensure smooth care coordination.
• Prepare, open, and close provider schedules and manage daily schedule changes.
• Coordinate scheduling for complex research protocols involving in-house and external studies.

Skills

Multitasking

Communication skills

Customer service

Education

Bachelor’s degree in health administration

Job description

Dana-Farber Cancer Institute in Boston, MA is seeking a Scheduling Coordinator to manage established patient appointments, gather clinical information, and provide exceptional service to patients, families, and clinicians. The role supports physicians, PAs, nurses, and researchers in a fast-paced environment with emphasis on accuracy and patient-centered care.

Located in Boston, Dana-Farber Cancer Institute is a leading cancer center focused on research, treatment, and equity in care.