New Patient Concierge & Scheduler

Dana-Farber Cancer Institute; Brookline (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA is seeking a New Patient Scheduling Coordinator to manage all aspects of scheduling for new patients and to serve as a crucial liaison for clinical teams and patients. The role emphasizes timely access to care and adherence to service standards.

You will triage inquiries, collect detailed clinical information, coordinate intake with care providers, review medical records, and ensure accurate data entry into EMR portals while maintaining excellent

Qualifications

• Bachelor's degree in health administration or related field preferred.
• Up to 1 year of experience in healthcare and/or customer service.

Responsibilities

• Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting incoming telephone calls.
• Triages issues and answering general questions, with the goal of resolving requests in real time.
• Completes patient intake for each caller, including those resolved, or those requiring action by disease center New Patient Coordinator
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary
• Answers telephone calls, responds to emails, and manages other referral inputs for new patients; collects detailed clinical information and resolves problems or escalates as needed
• Coordinates receipt of medical records and tissue, reviews and organizes materials for the patient visit
• Acts as liaison for patients with efficient routing of calls per telephone triage guidelines
• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements
• Strives to meet defined service levels and KPIs
• Other duties as required

Skills

Excellent communication

Organizational skills

Customer service

Phone etiquette

Multi-tasking

PC proficiency

Education

Bachelor's degree in health administration

Job description

Dana-Farber Cancer Institute in Boston, MA is seeking a New Patient Scheduling Coordinator to manage all aspects of scheduling for new patients and to serve as a crucial liaison for clinical teams and patients. The role emphasizes timely access to care and adherence to service standards.

You will triage inquiries, collect detailed clinical information, coordinate intake with care providers, review medical records, and ensure accurate data entry into EMR portals while maintaining excellent