Clinical Scheduling & Insurance Coordinator

Vivo Infusion; Novi (MI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Bonus plan

Wellness reimbursement

Tuition assistance

Employee assistance program

Disability insurance

Life Insurance

Job summary

VIVO Infusion is seeking a Clinical Service Specialist to join our infusion team in Valhalla, NY. This full-time role focuses on coordinating front-end operations, scheduling, and insurance verifications to ensure smooth clinical processes.

Ideal candidates have healthcare admin experience, strong communication, HIPAA awareness, and proficiency with MS Office and billing systems. Working hours are Mon-Fri, 8:00am-6:00pm, non-exempt.

Qualifications

• High School graduate or equivalent.
• 2 years of administrative experience in a healthcare environment, required.
• Medical Assistant Certification or Medical Office experience, preferred.
• 1 year working with insurance authorizations, benefits verifications, and billing, preferred.
• Working knowledge of medical terminology, required.
• Active CPR/BLS prior to starting work, required.
• Demonstrates intermediate typing skills (50+ wpm), computer literacy with MS Office (Excel, Word, PowerPoint), and proficiency in office equipment and information systems, including billing databases.
• Potential travel to other local Vivo clinics to provide administrative support if needed.

Responsibilities

• Manages and supports all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing the handling of incoming mail.
• Proactively reviews patient cancellations and reschedules treatments to ensure the treatment plan is followed. Communicates any changes to the Clinical Operations Manager and nursing staff as needed. Additionally, calls to remind patients of their upcoming appointments.
• Receives deliveries, collects invoices, reviews for accuracy and consistency, connects with the Clinic Manager to authorize payment, and then sends to Vivo Accounts Payable team.
• Schedules patients for follow-up infusion treatments working closely with the Patient Care Navigator team to assist and coordinate.
• Collaborates with referring providers to obtain and file medical records, ensuring all relevant documents are available for the medical team’s review. Maintains efficiency and accuracy while adhering to HIPAA guidelines in handling patient records and documents.
• Proficient in using information systems, maintaining statistical records, and preparing reports as requested by the Clinic Manager.
• Assists with clinical inventory management in collaboration with the Clinical Operations Manager.
• Fosters positive and collaborative relationships with professional staff, co-workers, referring physician offices, ancillary departments, and external agencies.

Skills

Scheduling

Authorization processing

Benefits verification

Medical terminology

Communication

Typing 50+wpm

MS Office

HIPAA compliance

Education

High School diploma

Medical Assistant Certification (preferred)

Tools

Billing databases

Clinic information systems

MS Office

Job description

VIVO Infusion is seeking a Clinical Service Specialist to join our infusion team in Valhalla, NY. This full-time role focuses on coordinating front-end operations, scheduling, and insurance verifications to ensure smooth clinical processes.

Ideal candidates have healthcare admin experience, strong communication, HIPAA awareness, and proficiency with MS Office and billing systems. Working hours are Mon-Fri, 8:00am-6:00pm, non-exempt.