Infusion Clinic Admin & Scheduling Specialist

Vivo-Infusion; Aurora (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bonus plan

PTO buy-back/rollover/donation

Wellness reimbursement

Tuition assistance

Professional association reimbursement

Employee assistance program

Short & long-term disability

Life Insurance

Job summary

Vivo Infusion in Aurora, CO is seeking a Clinical Service Specialist to support front-end infusion center operations, manage patient scheduling, and handle insurance verifications with accuracy.

The role emphasizes coordination with clinical staff, ensuring smooth daily workflow, and maintaining HIPAA-compliant records while delivering compassionate patient care in a fast-paced setting.

Qualifications

• 2 years of administrative experience in a healthcare environment, required.
• Medical Assistant Certification or Medical Office experience, preferred.
• 1 year working with insurance authorizations, benefits verifications, and billing, preferred.
• Active CPR/BLS prior to starting work, required.
• Working knowledge of medical terminology, required.
• Intermediate typing skills (50+ wpm), computer literacy with MS Office (Excel, Word, PowerPoint)

Responsibilities

• Manages and supports all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing the handling of incoming mail.
• Proactively reviews patient cancellations and reschedules treatments to ensure the treatment plan is followed. Communicates changes to the Clinical Operations Manager and nursing staff as needed, and reminds patients of upcoming appointments.
• Receives deliveries, collects invoices, reviews for accuracy, authorizes payment with Clinic Manager, and forwards to Accounts Payable.
• Schedules patients for follow-up infusion treatments with the Patient Care Navigator team.
• Collaborates with referring providers to obtain and file medical records, adheres to HIPAA in handling records.
• Maintains proficiency with information systems and prepares reports for the Clinic Manager.
• Assists with clinical inventory management in collaboration with the Clinical Operations Manager.
• Fosters positive relationships with staff, referring offices, and external agencies.

Skills

Healthcare administration

Scheduling

Insurance authorizations

Benefits verification

Communication skills

Medical terminology

CPR/BLS

Typing 50+ wpm

Education

High School diploma or equivalent

Medical Assistant Certification

Tools

MS Office

Billing databases

Information systems

Job description

Vivo Infusion in Aurora, CO is seeking a Clinical Service Specialist to support front-end infusion center operations, manage patient scheduling, and handle insurance verifications with accuracy.

The role emphasizes coordination with clinical staff, ensuring smooth daily workflow, and maintaining HIPAA-compliant records while delivering compassionate patient care in a fast-paced setting.