Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs

Fresno (CA)

On-site

USD 46,000 - 59,000

Full time

4 days ago

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Benefits offered by this job

Ad hoc telework

Job summary

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant for the VA Central California Health Care System in Fresno, CA. This role provides specialized administrative patient support within an interdisciplinary care delivery model.

Responsibilities include coordinating appointment availability, supporting discharge communications, and maintaining effective communication with the patient care team and non-VA facilities. Schedule is Monday through Friday, 8:00 a.m.

Qualifications

Education from accredited institutions recognized by the U.S. Department of Education.
If using foreign education, submit a Certificate of Foreign Equivalency with transcript.

Responsibilities

Provide specialized administrative patient support across clinics and care settings.
Coordinate with the patient care team to review appointment availability and adjust schedules.
Communicate with VA facilities and other agencies about lab results and follow-up care.
Assist with discharge communications from inpatient to outpatient.

Job description

Department: Department of Veterans Affairs

This position serves as an Advanced Medical Support Assistant with the Office of the Chief of Staff for the VA Central California Health Care System in Fresno, CA. The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Key Responsibilities

Major Duties include: Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines.

Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.

Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities: prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).

Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: May be approved on a limited ad hoc basis. Virtual: This is not a virtual position. Functional Statement #: 05087A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45638 – $59329/yr.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.